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How do I become a pet sitter or dog walker on Rover?
How do I become a pet sitter or dog walker on Rover?
Welcome, pet lover!
If you're interested in becoming a pet sitter or dog walker, you can sign up anytime and fill out the different sections at your own pace. You can also complete each of the steps in any order.
Here's how to get started:
- Go to Rover.com and select Become a sitter, then scroll down the page to select Get started.
- Choose one or more services you'd like to provide, then select Save & Continue.
- Complete each of the following sections:
Service Setup This section is where you'll set rates, your availability, and pet preferences. If you selected multiple services, you'll only be prompted to fill out these details for one service to qualify for profile approval. Create Your Profile This is the section where pet owners have a chance to learn more about you and your experience. Create a great first impression by saying a few words about yourself, adding some fun photos of you with a pet companion, and filling out your contact information.
Request Testimonials Reach out to past clients who can talk about their positive experiences with you as a pet care provider. Testimonials are great way to build trust with future clients. Pass a Safety Quiz Rover requires all pet sitters and dog walkers to complete our safety quiz. Watch educational videos as you go, and respond to the safety questions. Complete a Background Check Give pet parents peace of mind by submitting a background check from your Rover account. 4. Each completed section will have a checkmark next to it so you can easily track your progress. Once you complete all of the steps, select Submit. This will alert our team that your profile is ready to review.
If you change and don't want to use Rover as a sitter, simply select I no longer want to provide Rover services at the bottom of the page.
Next steps
- Keep an eye on your email—our profile experts may ask you to modify a few things to make your profile the best it can be.
- You should hear from us within 10 - 20 business days. We’ll notify you via email if your profile is approved.
- Once your profile is approved and you pass the background check, your services will be visible in the Rover marketplace and pet owners will be able to contact you. This article provides a step-by-step guide on how to communicate and book with a pet parent.
Related articles
- Go to Rover.com and select Become a sitter, then scroll down the page to select Get started.
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What if I need to cancel a booking?
What if I need to cancel a booking?
We encourage you to only take requests you can accommodate to keep cancellations rare and keep your business growing. In cases where you do need to cancel, please contact your client first to let them know. Then, cancel the service from your Rover account.
Note: Keep in mind that frequent last-minute cancellations can impact your visibility in search and may result in an automated record on your profile.
Rover app
ComputerRover app
1. Navigate to your inbox and tap the Upcoming tab. Then choose the booking you need to cancel.
2. Tap the three-dotted icon in the upper right corner and select Modify booking.
3. Tap Cancel booking.
4. Select a cancellation reason from the dropdown menu.
5. Review the cancellation details and write a message to the owner explaining why you need to cancel. Tap Cancel booking to finalized your changes.
Computer
1. Navigate to your Inbox by selecting the conversation icon.
2. Visit the Upcoming bookings section and select the request you want to cancel.
3. Once the booking is open, locate the gray box that lists the service details. Select Cancel booking.
- Specify whether you’d like to cancel all future services for this booking.
- Select a cancellation reason from the dropdown menu and include details about why you’re canceling. Confirm your changes to complete the cancellation request.
Important: If you're canceling within seven days of an upcoming stay or within 14 days of a holiday, your account may be subject to account review. For more information about Rover’s cancellation policy for sitters, please read our Terms of Service.
- Specify whether you’d like to cancel all future services for this booking.
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How do I modify a booking?
How do I modify a booking?
The booking modification feature allows changes to current or future bookings. You can:
- Add, remove, or change service dates
- Modify pets
- Change rates
- Change service start/end times
Steps to modify a booking
On a computer or mobile browser:
- Navigate to your Inbox by selecting the conversation icon.
- Select the booking by opening Upcoming or Current bookings, then choose the booking to modify.
- Modify the booking by visiting the service details and selecting Modify booking.
- Make changes to any of the following:
- Dates
- Times
- Service length
- Pets
- Prices
- Units of service for walks or drop-ins
- If your cancellation policy includes a penalty fee for any booking modifications, you have the option to waive it. Waive any penalty fees if applicable by tapping the toggle in the Extras and Adjustments section to make it green.
- Review your changes and write a short message to the client explaining the updates. When finished, click Submit changes.
On the Rover app:
- Open booking: Go to the Upcoming section of your inbox and open the booking.
- Modify details: Tap the three-dotted icon, select Modify booking, then Modify details.
- Make changes to any of the following:
- Dates
- Times
- Service length
- Pets
- Prices
- Units of service for walks or drop-ins
- Review your changes and write a short message to the client explaining the updates. When finished, click Submit changes.
Additional information
- Client confirmation: Clients have 72 hours to confirm modifications. You and the client will receive a confirmation email once accepted.
- Client requests: Clients can't modify bookings themselves; they must contact the pet care provider.
- Unaccepted changes: If not accepted, the booking remains active but unchanged.
- Cancellation policies: These are not applied to booking date modifications unless the owner shortens or cancels the stay.
- Payment delays: Payments may be delayed if a booking is modified near the end of an active stay and the owner confirms after completion. In such cases, payment is released 2 days after the owner’s confirmation.
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How do I manage a recurring service?
How do I manage a recurring service?
A recurring service allows clients to set a daytime service to repeat with you every week. Just book it once, and the service will repeat automatically until you cancel. This is a great way to set a consistent schedule with repeat clients.
You can set up a recurring service for dog walking, day care, and drop-in visits.
Accept a recurring service request
Modify a recurring service
End a recurring service
Accept a recurring service request
If an owner requests a recurring service, it will be displayed in the Booking Details section indicating that the service repeats weekly. Simply book the request as you normally would.
Modify a recurring service
You can make changes to a recurring service for the current week or for future weeks. This allows you to:
- add upcoming services
- remove upcoming services
- edit service start times
- edit the schedule template (the regular set schedule you have with your client)
- end a recurring service with a client so no new bookings will generate going forward
Modify this week
The updates you make will only impact this week’s service.
Rover app:
- From the Home dashboard, tap Manage weekly care for this week.
- Select the client who you’re modifying this week's service for.
- Tap the time of a service to change it, then select Done. To remove a service, tap the trash icon. To add a service to an existing or new date, tap +Add a walk/visit.
- When finished, scroll down and tap Submit changes.
You can also modify this week's booking on a computer. To do this, open the booking, then select Modify Booking on the left side of the page.
Your client will receive an email about the changes, and they’ll be charged for any additional services immediately. If you removed any services, Rover will initiate a refund immediately, but it can take between 5-10 business days to process.
Modify upcoming weeks
Rover app:
- Open the recurring service you want to modify and tap Details.
- Tap Modify, then Modify details.
- To modify a service date, scroll down to view upcoming weeks of service. Tap the pencil icon next to the date you want to change.
- Tap the section you need to change, such as the date or time, then tap Done.
- Tap Edit walk/visit to finalize your changes.
To add a walk, tap the +Add walk/visit icon above the upcoming dates. Fill out the date and time, then tap Add.
Canceling a walk or visit
To cancel a walk or visit for a specific date:
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Tap the pencil icon and select Cancel this walk/visit at the bottom of the service details.
- Add an optional note for your client, then confirm your changes by tapping the button below.
Edit the schedule
The schedule template is the regular set schedule for the booking. If you and your client agreed to change the recurring schedule, you can modify it from your account.
- Open the booking from your Upcoming inbox, then tap Details.
- Tap Modify in the upper right corner of the screen, then tap Modify details.
- Tap Edit schedule template. From here you can choose the day of the week you want to change. Add or remove a service or edit service times.
- Tap Update Template on the bottom of the screen to save your updates.
You'll see a confirmation banner at the bottom of the page. Changes will go into effect next week.
End a recurring service
When you end a recurring service with your client, the current week's booking will remain scheduled. After that, no new bookings will generate going forward.
Rover app
- Locate the booking and tap the three-dotted icon.
- Tap Modify booking, then Cancel booking.
- Select a cancellation reason from the dropdown menu.
- Confirm your changes by tapping Cancel booking.
Computer
- Navigate to the Stay Details section of the booking from your inbox and select Cancel Booking.
- Select a cancellation reason and confirm your changes.
You and your client will receive a message confirming the cancellation. No new bookings for this client will appear beyond the one scheduled for the current week.
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How do I get paid for bookings?
How do I get paid for bookings?
The Payments section of your account allows you to view funds for completed bookings. Payments for bookings will appear in your Rover account 2 days after you successfully complete a service.
Tip payments: If your client included a tip after you already received payment for the booking, then the money will be added to your account within 24 hours from when your client left a tip. Learn more about tipping here.
Add a payment method
Payout process
View payment historyAdd a payment method
To receive payments on Rover, you need to provide two pieces of information through our payment processor, Stripe:
- Your social security number
- Your bank account information
To add this information to your account, follow the instructions below.
Computer
- Navigate to the profile management page of your account.
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Under Manage Your Business, select Receive payments.
- You’ll be redirected to our third-party payment processor, Stripe, to enter your bank account information and other tax-required information.
Rover app
- From the menu, tap More, then Payments.
- Tap Manage Payout Methods.
- Select Update Payment Details. Enter your social security number.
- Select Add a bank account.
- Enter bank info, then select Submit.
Payout process
Two days after you complete a service, the funds will appear in the Processing Payments section on your dashboard. Once that happens, our payment processor Stripe will automatically transfer the funds to your bank account via direct deposit.
When the funds are transferred to your bank, you'll see a Fulfilled status on the Withdrawals tab of your payment history.
The fulfillment date indicates when Stripe initiated the transfer to your bank account. Most banks deposit these funds into your bank account as soon as they’re received, but in some cases, it can take up to 5 business days to see the funds in your bank.
View payment history
- To view your payment history from the Rover app, tap More > Payments. Scroll to the bottom to view your payment history.
- To view this information from a computer, select View Payments & Promo Codes from your dashboard.
Your payment history shows all of your completed bookings, payments for services, withdrawals of earnings, and your withdrawal history by year (that's important for tax purposes).
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What are Rover Cards and how do I send them?
What are Rover Cards and how do I send them?
Rover Cards give you the option to share updates with your clients through the Rover app. You can send Rover Cards for walks, drop-ins, and day care services.
Rover Cards allow you to share the following information:
- At least one photo and an optional short message
- A map of your walk with total distance
- Potty breaks
- Food and water activity
Note: Rover Cards are needed for payment to process after a recurring service. If you prefer not to use a Rover Card, you can book each service separately as a non-recurring service.
How to start and send a Rover Card
Use of Rover Card data
Additional information
How to start and send a Rover Card
Note: To send Rover Cards, you need the Rover app. Download the app for free here.
You should start a Rover Card right when the service starts. This could be when the walk begins or when the dog enters your care—whatever you’ve agreed to with the pet owner.
- Open the Rover app and tap Home at the bottom of your screen.
Note: If you don't see the Home tab, sign out and close the app, then reopen it and sign back in. -
When you’re ready to begin a service, tap Start.
- During the service, take a photo and track any events that happen by tapping the icons for pee, poo, food, and water breaks.
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When you’re done, tap Stop to stop the clock.
- Write an optional message, review the Rover Card, and make any edits you need. Then, tap Send to send it to your client.
Tip: You can navigate away from an active Rover Card to use other apps on your phone during the service. The card will continue to run until you tap Stop. To reopen an active card, tap Home and select Open. To view past Rover Cards you’ve sent, tap More at the bottom of your screen and then tap Rover Cards.
Use of Rover Card data
It’s always up to you whether to use a Rover Card to share information with your clients. If you’d prefer not to use Rover Cards, that’s fine too—you can always arrange to provide walks, drop-ins, and day care services for your clients without them.
Rover Cards allow you to share information with your clients about the services you provide, such as the start time, stop time, length of service, photos, route of your walk, and other details.
Rover Cards are meant for you and your clients. Rover doesn't compile or analyze time data about individual sitters or use time data to make decisions about individual sitters. Additionally, Rover Cards don't collect information about vehicle mileage.
In limited circumstances, Rover may need to access or consider time data about an individual sitter if reasonably necessary to respond to a question from the sitter about their account, promote the safety of people or pets, address concerns about fraudulent or illegal use of the platform, as required by law, or in connection with legal matters.
Additional information
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Your clients don’t need the app to get Rover Cards, but we encourage them to download it. The app makes it easy to get updates and book services on the go.
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It isn’t possible to resend a Rover Card. Your client can view these at any time via Rover Messages or through the app by tapping More > Rover Cards.
- Booked walks and drop-ins are typically 30 minutes. However, if you and the pet owner want to book a longer service, you can consider booking back-to-back services. Go here for tips on how to adjust your rates on a per booking basis.
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Why am I getting an error message when I try to add my phone number?
Why am I getting an error message when I try to add my phone number?
A phone number can only be on file with one account at a time. If you’re getting an error message that says, “This phone number is already registered,” it usually means you already have an account.
Please contact Rover Support from the help center and include the following information:
- The email address of the account that you’re trying to add your phone number to.
- The phone number that you’re trying to add to your account.
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How do I contact a pet sitter or dog walker?
How do I contact a pet sitter or dog walker?
There are a couple of different ways to contact a pet care provider depending on the status of your booking.
If you're contacting a sitter or walker for the first time during your booking search, visit the sitter's profile and select the Contact button.
If you have an active request or booked service with the pet care provider, check out the instructions below.
Rover app
ComputerRover app
1. Tap Inbox at the bottom of the app.
2. If you sent a request to your sitter or walker but it hasn't been confirmed, tap Pending at the top. If you already confirmed the booking, then tap the Upcoming tab next to it.
3. Select the person you'd like to contact from the list of bookings in your inbox.
4. You'll be directed to a conversation thread where you can send your pet care provider a message.
5. To call the owner, tap the three-dotted icon at the top of the conversation thread.
Computer
1. Navigate to your Rover inbox.
2. Select the inbox category related to the booking status. You can also select All conversations to see all of your messages with sitters.
3. Locate the sitter or walker you want to contact by selecting their name. This will redirect you to a conversation thread.
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How do I modify a booked service?
How do I modify a booked service?
We understand that plans change and you may need to edit your upcoming stay. f you need to change dates or modify pets for a booking, you can contact the sitter through Rover Messages to request a booking modification.
If they agree to the changes, they can update the booking for you. In this article we'll go over:
- How to contact your sitter
- How to accept the modified booking
- How price adjustments are reflected in the booking modification
To contact your sitter:
1. Sign in to your Rover account and navigate to your Inbox by selecting the conversation icon.
2. Select the Upcoming bookings section and then select the request you want to
Modify.3. Send a message to your sitter and specify the changes you want to make to the booking. If the sitter can accommodate your changes, they'll modify the booking from their account.
Note: If you're adding any new pets to the booking, they must have a Rover pet profile first. To learn how to create one, check out this article.
Accepting modifications to a booking
Once the sitter updates the booking, you'll receive an email to confirm the changes. You have 72 hours to accept the changes. You can do this from the iOS app or your computer.
Rover app
- Tap Inbox at the bottom of your screen.
- Tap the request that’s being modified.
- Tap Details, then tap See requested changes to review the modification request.
- Navigate back to your conversation with the sitter and tap Accept to confirm the request.
Computer or mobile browser
- Sign in to your Rover account and navigate to the booking modification you requested.
- Locate the gray box that lists your service details and review the changes.
- If everything looks good, click the green icon to accept the changes.
If the modification request is different than what you discussed with your sitter, contact your sitter first. If the request needs to be declined, select Decline modifications. The service will remain booked, but the proposed modifications will not be applied to the booking.
Price adjustments
If a modification leads to an increase in cost, you’ll see an additional amount in the Due now section.
If the modification results in a refund, then the funds will be returned within 5 - 10 business days in the original form of payment. Any promo or gift card funds will be available to use immediately.
Note: Refunds may take longer depending on your bank's processing times.
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How do I cancel a booking and receive a refund?
How do I cancel a booking and receive a refund?
General information:
If the sitter requested the cancellation, they must cancel from their account. Contact them via Rover Messages.
Cancellation process
You can cancel a booking via the Rover app or a computer.
On the Rover app:
- Go to your inbox and tap the Upcoming tab.
- Select the booking to cancel.
- Tap the three-dotted icon in the upper right corner and choose Modify booking.
- Tap Cancel booking.
- Select a cancellation reason from the dropdown menu.
- Review the details, write a message to the sitter, and tap Cancel booking to finalize.
On a computer:
- Go to your inbox by selecting the conversation icon.
- Choose the Upcoming bookings section.
- Select the request to cancel.
- Click Cancel booking in the gray service details box.
- Choose a cancellation reason from the dropdown menu and confirm.
Refund information
- Refunds are based on the sitter's cancellation policy.
- Refunds will be issued to the original payment method within 5-10 business days.
- Processing times may vary depending on your bank.
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What does Rover do to support safety?
What does Rover do to support safety?
Rover was founded on the belief that everyone should have the opportunity to experience the unconditional love of a pet. That’s why we work tirelessly to offer services that make safety a top priority for our community.
RoverProtect is our commitment to safety, and it’s free for all pet care booked on Rover. This includes:
- Background checks for every sitter and dog walker and detailed sitter profiles with verified reviews by pet parents like you.
- The Rover Guarantee for every service booked.
- A world-class support team.
- On-platform messaging and photo-sharing.
- Safe, secure, and convenient online payments.
- Ongoing resources to support safer pet care experiences on Rover.
Learn more about RoverProtect here.
- Background checks for every sitter and dog walker and detailed sitter profiles with verified reviews by pet parents like you.
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What does the Rover Guarantee cover for owners?
What does the Rover Guarantee cover for owners?
Rover offers the Rover Guarantee for all services booked through Rover. Simply put, the Rover Guarantee is our commitment to you in the rare instance that something goes wrong during a booking.
The Rover Guarantee reimburses members of our community for costs arising from certain injuries or damages that occur during a service booked and paid through Rover. The injuries or damages must result from care provided during a Rover stay or walk, and the Guarantee reimburses in the event the sitter or walker is unwilling or unable to pay those costs. This also includes 24/7 Rover Support.
To learn more about the Rover Guarantee, including more details on what's covered, minimum contributions and limits, check out our Rover Guarantee page and Rover Guarantee Terms and Conditions.
- ★ How do I become a pet sitter or dog walker on Rover?
- How do I become a dog trainer on Rover?
- Fees and rates in California
- Becoming a sitter: Frequently asked questions
- What are the service fees?
- Is Rover free?
- ★ What if I need to cancel a booking?
- ★ How do I modify a booking?
- ★ How do I manage a recurring service?
- Automated records for last-minute cancellations
- Feedback Feature for Sitters
- What's the difference between pet feedback and pet notes?
- Information about Form 1099-K for Stripe payouts
- Will I receive a 1099 from Rover?
- Where can I view my total earnings?
- Viewing booking details on calendar
- How do I set pet and booking preferences?
- How do I manage my availability?
- How do I modify or remove my services?
- How do I deactivate my Rover account?
- How do I edit my sitter profile?
- ★ How do I get paid for bookings?
- Rover Partnership With Found
- Updates to sitter payout options
- What's an Extended Care rate?
- How do payments and rates work for a recurring service?
- Viewing and managing payments
- ★ What are Rover Cards and how do I send them?
- What is the Star Sitter program?
- What do the insights on my dashboard mean?
- Where can I find more information about local business licensing and registration in California?
- How can I promote my business?
- How do I troubleshoot the Rover app?
- What is Rover's feedback policy?
- How can I have a safe, stress-free stay?
- What do sitters need to know about the Rover Guarantee?
- How does the sitter profile review process work?
- Can Rover deactivate my account?
- What are the benefits of booking through Rover?
- ★ Why am I getting an error message when I try to add my phone number?
- What is Rover?
- Is Rover right for my pet?
- How do I sign up?
- How do I contact Rover Support?
- Where can I find the Rover Terms of Service?
- Can I appeal Rover’s decision to deactivate my account?
- Feedback Feature for Sitters
- How do I memorialize my pet's profile?
- How do I reset my password?
- How do I update my phone number?
- How do I sign in to my account?
- What is GoodPup?
- What services are offered on Rover?
- How do I find a sitter or dog walker for my pet?
- How do you evaluate sitters and dog walkers?
- How do I choose the right sitter?
- How do I find a cat sitter?
- ★ How do I contact a pet sitter or dog walker?
- ★ How do I modify a booked service?
- ★ How do I cancel a booking and receive a refund?
- How do I book with a day care center?
- Partnership with Care for Business
- Rover and Bright Horizons Partnership
- State and Local Taxes Collected by Rover
- How do I pay for a booking?
- When will I be charged for a service?
- How much does it cost to book a sitter or dog walker?
- How do I change my payment method for a booking?
- How do I use coupons, promo codes, and gift cards?
- ★ What does Rover do to support safety?
- ★ What does the Rover Guarantee cover for owners?
- Data Requests from Law Enforcement and Government Authorities
- Does Rover provide pet insurance?
- Keeping your account secure
- What can I do to ensure my dog will be safe?
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I’m a pet sitter
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Getting Started
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How do I become a pet sitter or dog walker on Rover?
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How do I become a dog trainer on Rover?
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Fees and rates in California
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Becoming a sitter: Frequently asked questions
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What are the service fees?
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Is Rover free?
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How long will it take Rover to review my profile?
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Is my sitter profile approved?
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Why hasn't my background check been processed yet?
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Why should I become a pet sitter or dog walker on Rover?
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How do I submit a background check?
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What are testimonials and how do I get them?
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Can I use my Rover account as both an owner and sitter?
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Do I need to be licensed or bonded to be a dog sitter?
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Why are DogVacay and Rover joining forces?
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How do I become a pet sitter or dog walker on Rover?
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Booking and Meet & Greets
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What if I need to cancel a booking?
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How do I modify a booking?
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How do I manage a recurring service?
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Automated records for last-minute cancellations
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Feedback Feature for Sitters
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What's the difference between pet feedback and pet notes?
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What are Rover Reels?
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How do I use Rover's video call feature?
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How do I book with an owner?
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Modifying a Booking
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How do I contact a client?
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How do I rebook with past clients?
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What are the best practices for Meet & Greets?
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How do I create a Meet & Greet?
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How do I know if my client's service has been booked?
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How do I modify a pending request before booking it?
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How do I send my client photos during a booked stay?
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What if I have duplicate booking requests?
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How do I remove requests from my inbox that I can't accept?
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What if I need to cancel a booking?
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Taxes
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My Profile and Services
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Viewing booking details on calendar
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How do I set pet and booking preferences?
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How do I manage my availability?
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How do I modify or remove my services?
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How do I deactivate my Rover account?
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How do I edit my sitter profile?
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How do I hide a service from search when I’m away?
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Can I accept bookings in other areas while traveling?
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What are locked-in rates?
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How do I update my address?
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How do I manage my rates for additional services?
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How do I manage my notification settings?
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How do I add and edit photos on my profile?
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How do I remove client photos from my profile?
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How do I edit my rates?
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What is confirmed availability and how does it work?
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Can I change my settings to sit for repeat clients only?
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What is auto-availability?
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How do I change the email address on file with my account?
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How do I refer sitters and earn credit?
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How do I manage my text messages and mobile notifications?
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Can roommates have separate accounts?
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How does account sharing work for sitters?
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Viewing booking details on calendar
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Payments
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How do I get paid for bookings?
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Rover Partnership With Found
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Updates to sitter payout options
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What's an Extended Care rate?
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How do payments and rates work for a recurring service?
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Viewing and managing payments
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How do I review my payments from my Rover bookings?
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How do I offer a partial refund if I accidentally overcharge?
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How do I get paid for bookings?
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Running My Business
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What are Rover Cards and how do I send them?
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What is the Star Sitter program?
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What do the insights on my dashboard mean?
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Where can I find more information about local business licensing and registration in California?
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How can I promote my business?
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How do I troubleshoot the Rover app?
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How do I improve my position in search results?
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What are holiday rates and how do I manage them?
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How can I promote my business to others outside of Rover?
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How do I promote my business on Craigslist?
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How does the dog walking map feature work?
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How do I manage my inbox?
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How can I see reviews my clients have left for me?
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What are the sitter cancellation policies?
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How do I manage my cancellation policy?
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Where can I purchase promotional material for my business?
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How do I earn profile badges and what do they mean?
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What do the statistics on my profile page mean?
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Should I request reviews from my clients?
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Can I respond to a review?
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What are Rover Cards and how do I send them?
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Trust and Safety
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What is Rover's feedback policy?
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How can I have a safe, stress-free stay?
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What do sitters need to know about the Rover Guarantee?
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How does the sitter profile review process work?
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Can Rover deactivate my account?
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What are the benefits of booking through Rover?
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What do I do if I have concerns about the well-being of a dog in my care?
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How can I keep my Rover account secure?
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What if a client wants to pay me directly—not on Rover's site?
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How do I communicate with my client if there was an issue during a past stay?
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What if there's an emergency?
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What is Rover's feedback policy?
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I’m a pet parent
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Getting Started
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Account and Profile
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Can I appeal Rover’s decision to deactivate my account?
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Feedback Feature for Sitters
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How do I memorialize my pet's profile?
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How do I reset my password?
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How do I update my phone number?
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How do I sign in to my account?
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How do I add, edit, or delete a pet profile?
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What are favorites and how do I manage them?
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What are Rover phone numbers and how do I use them?
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How do I refer pet owners and earn credit?
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How do I change my name in my account?
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How does account sharing work for pet owners?
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How do I reactivate my Rover account?
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Can I appeal Rover’s decision to deactivate my account?
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Finding a Sitter
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What is GoodPup?
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What services are offered on Rover?
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How do I find a sitter or dog walker for my pet?
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How do you evaluate sitters and dog walkers?
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How do I choose the right sitter?
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How do I find a cat sitter?
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Do you accept cats and other animals?
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Where do I find a sitter's contact information?
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How much time does the sitter rate cover?
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What are the badges on sitter profiles?
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What is GoodPup?
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Booking and Meet & Greets
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How do I contact a pet sitter or dog walker?
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How do I modify a booked service?
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How do I cancel a booking and receive a refund?
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How do I book with a day care center?
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Partnership with Care for Business
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Rover and Bright Horizons Partnership
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How do I send a booking request to a pet care provider?
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How do I rebook with a sitter or dog walker?
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How do I know if I booked a service for my pet?
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How do I view and manage requests from my Rover account?
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How do I edit service dates for dog boarding and house sitting?
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What is reservation protection?
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What if my booking request expires?
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How do I tip my sitter and leave a review after a stay?
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Will I receive a refund if I cancel a booking?
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What's a recurring service?
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What qualifies as an extenuating circumstance?
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Where can I view and manage photos of my dog from past stays?
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How do I edit day care, dog walking, and drop-in requests?
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What questions should I ask my prospective sitter?
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What if a sitter or dog walker isn't the right fit?
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How do I add another dog to a booking?
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How do I contact a pet sitter or dog walker?
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Payments
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State and Local Taxes Collected by Rover
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How do I pay for a booking?
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When will I be charged for a service?
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How much does it cost to book a sitter or dog walker?
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How do I change my payment method for a booking?
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How do I use coupons, promo codes, and gift cards?
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How do I add, edit, or remove a credit card from my account?
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Where can I find a receipt for my booking?
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Why am I receiving an error message when I try to pay?
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What if my sitter cancels a booking?
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State and Local Taxes Collected by Rover
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Trust and Safety
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What does Rover do to support safety?
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What does the Rover Guarantee cover for owners?
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Data Requests from Law Enforcement and Government Authorities
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Does Rover provide pet insurance?
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Keeping your account secure
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What can I do to ensure my dog will be safe?
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What are the benefits of paying through Rover?
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What is Rover's review policy?
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What information does Rover share?
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What if someone makes me feel uncomfortable?
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How do I report an issue with a past stay?
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What if there was an issue during a past stay?
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What does Rover do to support safety?
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