How do I modify a booking? – Help Center

The booking modification feature allows changes to current or future bookings. You can:

Steps to modify a booking

On a computer or mobile browser:

Navigate to your Inbox by selecting the conversation icon.
Select the booking by opening Upcoming or Current bookings, then choose the booking to modify.
Modify the booking by visiting the service details and selecting Modify booking.
Make changes to any of the following:
- Dates
- Times
- Service length
- Pets
- Prices
- Units of service for walks or drop-ins
If your cancellation policy includes a penalty fee for any booking modifications, you have the option to waive it. Waive any penalty fees if applicable by tapping the toggle in the Extras and Adjustments section to make it green.
Review your changes and write a short message to the client explaining the updates. When finished, click Submit changes.

On the Rover app:

Open booking: Go to the Upcoming section of your inbox and open the booking.
Modify details: Tap the three-dotted icon, select Modify booking, then Modify details.
Make changes to any of the following:
- Dates
- Times
- Service length
- Pets
- Prices
- Units of service for walks or drop-ins

Review your changes and write a short message to the client explaining the updates. When finished, click Submit changes.

Client confirmation: Clients have 72 hours to confirm modifications. You and the client will receive a confirmation email once accepted.
Client requests: Clients can't modify bookings themselves; they must contact the pet care provider.
Unaccepted changes: If not accepted, the booking remains active but unchanged.
Cancellation policies: These are not applied to booking date modifications unless the owner shortens or cancels the stay.
Payment delays: Payments may be delayed if a booking is modified near the end of an active stay and the owner confirms after completion. In such cases, payment is released 2 days after the owner’s confirmation.