Inbox Help

How do I manage recurring bookings?

Note: This feature is only available in certain cities.

Recurring bookings allow clients to set a daytime service to repeat with you every week. Just book it once, and the service will repeat automatically until you cancel. This is a great way to set a consistent schedule with repeat clients. 

Recurring bookings are available for dog walkingday care, and drop-in visits in the following cities:

  • Denver, CO
  • Chicago, IL
  • Portland, OR
  • San Jose, CA
  • Baltimore, MD
  • Raleigh, NC

Accepting a Recurring Booking

If an owner sends a recurring booking request, it will be indicated in the Booking Details section with stating that the service repeats weekly. Simply book the request as you normally would.

Getting Paid

In order to get paid for a recurring booking, you must send a Rover Card on the day of service. Once you successfully send your client a Rover Card, you'll receive payment on Tuesday of the following week.

If your client needs a one-time cancellation, no additional action is needed from you. We'll know the booking didn't happen when you don't create a Rover Card for that day.

Adding an Extra Booking

Need to add an extra walk, drop-in, or day care stay to an existing recurring booking? You can do this right from the Rover app by simply creating a new Rover Card. You client will be billed separately for extra bookings.

Here's how to create a new Rover Card:

  1. Open the Rover app and tap Today.
  2. Tap the icon at the top right of your screen to see a list of recurring clients.
  3. Tap the client’s name to begin a new Rover Card.
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