Getting Started
- Fees and rates in California
- How do I become a pet sitter or dog walker on Rover?
- Becoming a sitter: Frequently asked questions
- What are the service fees?
- Is Rover free?
- How long will it take Rover to review my profile?
Booking and Meet & Greets
- What's the difference between a pet review and pet notes?
- How do I use Rover's video call feature?
- How do I book with an owner?
- Modifying a Booking
- What if I need to cancel a booking?
- How do I contact a client?
Taxes
- Information about form 1099-K for Stripe payouts
- Will I receive a 1099 from Rover?
- Where can I view my total earnings?
My Profile and Services
- How do I set pet and booking preferences?
- How do I manage my availability?
- How do I modify or remove my services?
- How do I edit my sitter profile?
- How do I hide a service from search when I’m away?
- Can I accept bookings in other areas while traveling?
Payments
- ★ Viewing and managing payments
- Updates to sitter payout options
- What's an Extended Care rate?
- How do payments and rates work for a recurring service?
- How do I get paid for bookings?
- How do I review my payments from my Rover bookings?
Running My Business
- Where can I find more information about local business licensing and registration in California?
- How can I promote my business?
- What are sitter performance scores?
- How do I troubleshoot the Rover app?
- How do I improve my position in search results?
- How do I update my phone's operating system?
Trust and Safety
- How can I have a safe, stress-free stay?
- What do sitters need to know about the Rover Guarantee?
- How does the sitter profile review process work?
- Can Rover deactivate my account?
- Why should I pay and communicate through Rover?
- What do I do if I have concerns about the well-being of a dog in my care?
Getting Started
- ★ Why am I getting an error message when I try to add my phone number?
- Rover and Walmart Collaboration: Promotion Details
- What is Rover?
- Is Rover right for my pet?
- How do I sign up?
- How do I contact Rover Support?
Account and Profile
- ★ How do I reset my password?
- ★ How do I update my phone number?
- How do I memorialize my pet's profile?
- How do I deactivate my Rover account?
- How do I view and manage requests from my Rover account?
- How do I sign in to my account?
Finding a Sitter
- ★ What services are offered on Rover?
- What is GoodPup?
- How do I find a sitter or dog walker for my pet?
- How do you evaluate sitters and dog walkers?
- How do I choose the right sitter?
- How do I find a cat sitter?
Booking and Meet & Greets
- Partnership with Care for Business
- Rover and Bright Horizons Partnership
- How do I send a booking request to a pet care provider?
- How do I contact a pet sitter or dog walker?
- How do I rebook with a sitter or dog walker?
- How do I know if I booked a service for my pet?
Payments
- How do I pay for a booking?
- When will I be charged for a service?
- How much does it cost to book a sitter or dog walker?
- How do I change my payment method for a booking?
- How do I use coupons, promo codes, and gift cards?
- How do I add, edit, or remove a credit card from my account?
Trust and Safety
- ★ What does Rover do to support safety?
- What does the Rover Guarantee cover for owners?
- Keeping your account secure
- What can I do to ensure my dog will be safe?
- Why do I book and pay through Rover?
- What is reservation protection?
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Sitters
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Getting Started
-
Fees and rates in California
-
How do I become a pet sitter or dog walker on Rover?
-
Becoming a sitter: Frequently asked questions
-
What are the service fees?
-
Is Rover free?
-
How long will it take Rover to review my profile?
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Is my sitter profile approved?
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Why hasn't my background check been processed yet?
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Why should I become a pet sitter or dog walker on Rover?
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How do I submit a background check?
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What are testimonials and how do I get them?
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Can I use my Rover account as both an owner and sitter?
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Do I need to be licensed or bonded to be a dog sitter?
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Why are DogVacay and Rover joining forces?
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Fees and rates in California
-
Booking and Meet & Greets
-
What's the difference between a pet review and pet notes?
-
How do I use Rover's video call feature?
-
How do I book with an owner?
-
Modifying a Booking
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What if I need to cancel a booking?
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How do I contact a client?
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How do I modify an upcoming booking?
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How do I manage a recurring service?
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How do I rebook with past clients?
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What are the best practices for Meet & Greets?
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How do I create a Meet & Greet?
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How do I know if my client's service has been booked?
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How do I modify a pending request before booking it?
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How do I send my client photos during a booked stay?
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What if I have duplicate booking requests?
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How do I remove requests from my inbox that I can't accept?
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What's the difference between a pet review and pet notes?
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Taxes
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My Profile and Services
-
How do I set pet and booking preferences?
-
How do I manage my availability?
-
How do I modify or remove my services?
-
How do I edit my sitter profile?
-
How do I hide a service from search when I’m away?
-
Can I accept bookings in other areas while traveling?
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What are locked-in rates?
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How do I manage my rates for additional services?
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How do I add and edit photos on my profile?
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How do I remove client photos from my profile?
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How do I edit my rates?
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What is confirmed availability and how does it work?
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Can I change my settings to sit for repeat clients only?
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What is auto-availability?
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How do I change the email address on file with my account?
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How do I refer sitters and earn credit?
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How do I manage my text messages and mobile notifications?
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Can roommates have separate accounts?
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How does account sharing work for sitters?
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How do I set pet and booking preferences?
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Payments
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★
Viewing and managing payments
-
Updates to sitter payout options
-
What's an Extended Care rate?
-
How do payments and rates work for a recurring service?
-
How do I get paid for bookings?
-
How do I review my payments from my Rover bookings?
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What are holiday rates and how do I manage them?
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How do I offer a partial refund if I accidentally overcharge?
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★
Viewing and managing payments
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Running My Business
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Where can I find more information about local business licensing and registration in California?
-
How can I promote my business?
-
What are sitter performance scores?
-
How do I troubleshoot the Rover app?
-
How do I improve my position in search results?
-
How do I update my phone's operating system?
-
How can I promote my business to others outside of Rover?
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How do I promote my business on Craigslist?
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How do I manage my notification settings?
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How does the dog walking map feature work?
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How do I manage my inbox?
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How can I see reviews my clients have left for me?
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What are the sitter cancellation policies?
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What are Rover Cards and how do I send them?
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Why am I receiving text messages about my weekend availability?
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How do I manage my cancellation policy?
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What if there's an emergency?
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Where can I purchase promotional material for my business?
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How do I earn profile badges and what do they mean?
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What do the statistics on my profile page mean?
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Should I request reviews from my clients?
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Can I respond to a review?
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Where can I find more information about local business licensing and registration in California?
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Trust and Safety
-
How can I have a safe, stress-free stay?
-
What do sitters need to know about the Rover Guarantee?
-
How does the sitter profile review process work?
-
Can Rover deactivate my account?
-
Why should I pay and communicate through Rover?
-
What do I do if I have concerns about the well-being of a dog in my care?
-
How can I keep my Rover account secure?
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What if a client wants to pay me directly—not on Rover's site?
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How do I communicate with my client if there was an issue during a past stay?
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How can I have a safe, stress-free stay?
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Owners
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Getting Started
-
★
Why am I getting an error message when I try to add my phone number?
-
Rover and Walmart Collaboration: Promotion Details
-
What is Rover?
-
Is Rover right for my pet?
-
How do I sign up?
-
How do I contact Rover Support?
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Where can I find the Rover Terms of Service?
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How do I unsubscribe from Rover emails?
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What web browsers can I use on Rover?
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★
Why am I getting an error message when I try to add my phone number?
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Account and Profile
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★
How do I reset my password?
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★
How do I update my phone number?
-
How do I memorialize my pet's profile?
-
How do I deactivate my Rover account?
-
How do I view and manage requests from my Rover account?
-
How do I sign in to my account?
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How do I update my address?
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How do I add, edit, or delete a pet profile?
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What are favorites and how do I manage them?
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What are Rover phone numbers and how do I use them?
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How do I refer pet owners and earn credit?
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How do I change my name in my account?
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How does account sharing work for pet owners?
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How do I reactivate my Rover account?
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★
How do I reset my password?
-
Finding a Sitter
-
★
What services are offered on Rover?
-
What is GoodPup?
-
How do I find a sitter or dog walker for my pet?
-
How do you evaluate sitters and dog walkers?
-
How do I choose the right sitter?
-
How do I find a cat sitter?
-
Do you accept cats and other animals?
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Where do I find a sitter's contact information?
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How much time does the sitter rate cover?
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What are the badges on sitter profiles?
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★
What services are offered on Rover?
-
Booking and Meet & Greets
-
Partnership with Care for Business
-
Rover and Bright Horizons Partnership
-
How do I send a booking request to a pet care provider?
-
How do I contact a pet sitter or dog walker?
-
How do I rebook with a sitter or dog walker?
-
How do I know if I booked a service for my pet?
-
How do I modify a booked service?
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How do I edit service dates for dog boarding and house sitting?
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What if my booking request expires?
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How do I cancel a booking and receive a refund?
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How do I tip my sitter and leave a review after a stay?
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Will I receive a refund if I cancel a booking?
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What's a recurring service?
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What qualifies as an extenuating circumstance?
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Where can I view and manage photos of my dog from past stays?
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How do I edit day care, dog walking, and drop-in requests?
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What questions should I ask my prospective sitter?
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What if a sitter or dog walker isn't the right fit?
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How do I add another dog to a booking?
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Partnership with Care for Business
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Payments
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How do I pay for a booking?
-
When will I be charged for a service?
-
How much does it cost to book a sitter or dog walker?
-
How do I change my payment method for a booking?
-
How do I use coupons, promo codes, and gift cards?
-
How do I add, edit, or remove a credit card from my account?
-
Where can I find a receipt for my booking?
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Why am I receiving an error message when I try to pay?
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What if my sitter cancels a booking?
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How do I pay for a booking?
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Trust and Safety
-
★
What does Rover do to support safety?
-
What does the Rover Guarantee cover for owners?
-
Keeping your account secure
-
What can I do to ensure my dog will be safe?
-
Why do I book and pay through Rover?
-
What is reservation protection?
-
What is Rover's review policy?
-
What information does Rover share?
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What if someone makes me feel uncomfortable?
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How do I report an issue with a past stay?
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What if there was an issue during a past stay?
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★
What does Rover do to support safety?
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