How do I modify or cancel a grooming? – Help Center

You can make changes or cancel a booking from the Rover app or from a computer—just make sure you communicate with your client ahead of time.

Note: Any bookings that you need to cancel will be automatically refunded to the owner.

If you need to change the price of a grooming service, see the instructions below based on the booking status.

Pending requests

1. Open the request from your inbox, then select Modify request.

2. Under Grooming rates, enter the new price for the pet. To increase or reduce the overall cost of the booking, enter the adjusted amount in the Extras and adjustments section. To reduce cost, include a minus sign in front of the dollar amount (-25.00).

3. When finished, select Update request.

4. From here, the owner will review and confirm the updated request to finalize the booking.

Confirmed bookings

1. Locate the booking you need to modify from your Rover inbox.

2. From the booking details, select Modify booking.

3. Select Grooming service & care adjustments from the dropdown list of reasons you're modifying the booking.

4. Enter new costs in the Extras and adjustments section.

5. Include a note explaining the reason for the price change, and select Update request.

For more guidance on how to manage grooming appointments, visit the articles below: