Trust and Safety
- What is Rover's feedback policy?
- How can I have a safe, stress-free stay?
- What do sitters need to know about the Rover Guarantee?
- How does the sitter profile review process work?
- Can Rover deactivate my account?
- Why should I pay and communicate through Rover?
- What do I do if I have concerns about the well-being of a dog in my care?
- How can I keep my Rover account secure?
- What if a client wants to pay me directly—not on Rover's site?
- How do I communicate with my client if there was an issue during a past stay?
- What if there's an emergency?