Rover is an online marketplace that helps pet lovers find or offer pet care in their neighborhoods. Pet owners can use the marketplace to connect with local pet care providers offering care for dogs and cats, while providers can use the marketplace to run their own independent pet care businesses.

For legal reasons specific to California, the way pet care providers enter their rates and the service fees paid by pet owners are different than in other states.

How pet care providers enter their rates in California 

Pet owner fees

How pet care providers enter their rates in California 

Pet care providers always set their own rates and can change them at any time.

The way pet care providers enter rates in California is different than in other states. If you’re a pet care provider, this difference makes it more clear how much you’ll earn from your clients. 

The number you enter as your rate for a service (your base rate) is the amount of money you take home. The rates you see on your public profile and in search include fees and will be different from the number you enter here. Once you enter your base rate, you’ll see the public rate that’ll be displayed on your profile under it. This rate includes the Rover marketplace fee and booking fee, covered by pet owners.

The rates displayed in search results also include estimates of the Rover fees based on the options and preferences selected.

How your price displays in search results

Information about base rate and fees

The Rover marketplace fee, which is covered by pet owners, is a 25% fee of the rate pet care providers set for each service. It’s added on top of your base rate and is rounded to the nearest dollar. 

The Rover booking fee, which is covered by pet owners, is an 11% fee applied at booking. This fee is estimated in search and on your profile, and will be finalized at checkout based on the optional dates, duration, add-ons, discounts, and pets included in the booking.

Pet owner fees

Service fees allow Rover to operate the marketplace and to continually make improvements based on the needs of the growing community of both pet owners and pet care providers, and help support things like:

• The Rover Guarantee, a reimbursement program primarily intended to protect pets.
• Rover’s 24/7 support, including a dedicated team of safety experts.
• Secured payment processing for each booking. 
• The platform’s facilitation of connections between pet care providers and pet owners.
• Essential site maintenance and continuous product improvements.

If you’re a pet owner, you’ll pay two types of fees that are included in the list price: 

• The Rover marketplace fee: This fee is 25%—rounded to the nearest dollar—of the rate pet care providers set for each service.
• The Rover booking fee: This is an 11% fee applied to the booking total.

These fees are estimated in search and on the pet care provider’s profile, and will be finalized at checkout based on the options and preferences included in your booking.