For legal reasons specific to California, the way pet care providers enter their rates and the service fees paid by pet owners are different than in other states.
How pet care providers enter their rates in California
Pet owner fees
How pet care providers enter their rates in California
The way pet care providers enter rates in California is different than in other states. If you’re a pet care provider, this difference makes it more clear how much you’ll take home/earn. As always, you set your own rates and can change them at any time.
The number you enter as your rate for a service (your base rate) is the amount of money you take home. The rates you see on your public profile and in search include fees and will be different from the number you enter here. Once you enter your base rate, you’ll see the public rate that’ll be displayed on your profile under it. This rate includes the Rover marketplace fee, covered by pet owners.
The rate displayed in search results includes both the Rover marketplace fee and booking fee, which is also covered by pet owners.
How you set your base rate:
Information about base rate and fees
The Rover marketplace fee, which is covered by pet owners, is a 25% fee of the rate pet care providers set for each service. It’s added on top of your base rate and is rounded to the nearest dollar.
Example:
- You set your rate to $80
- As a result, the list price displayed on your sitter profile is $100
- The $20 service fee that a pet owner pays (the difference between the list price, and the pet care provider’s rate) is equivalent to 20% of the list price.
The Rover booking fee, which is covered by pet owners, is an 11% fee applied at booking and is always capped at $50. This fee is estimated in search and will be finalized at checkout based on the optional dates, duration, add-ons, discounts, and pets included in the booking.
Pet owner fees
Service fees allow Rover to operate the platform and to continually make improvements based on the needs of the growing community of both pet owners and pet care providers, and help support things like:
- The Rover Guarantee, a reimbursement program primarily intended to protect pets.
- Rover’s 24/7 support, including a dedicated team of safety experts.
- Secured payment processing for each booking.
- The platform’s facilitation of connections between pet care providers and pet owners.
- Essential site maintenance and continuous product improvements.
If you’re a pet owner, you’ll pay two types of fees:
- Rover marketplace fee: This is included in the list price.
- Rover booking fees: These fees are calculated at checkout and estimated in the search page.
Rover marketplace fees
Rover includes a marketplace fee in the list price, which is covered by pet owners. This fee is 25%—rounded to the nearest dollar—of the rate pet care providers set for each service, which is equivalent to 20% of the list price.
Rover booking fees
An 11% booking fee is also added during checkout when you pay for the booking. This fee can’t exceed $50. The prices displayed in the search page include an estimate of the booking fee and will be finalized at checkout based on the optional dates, duration, add-ons, discounts, and pets included in the booking.