General information:

If the sitter requested the cancellation, they must cancel from their account. Contact them via Rover Messages.

Cancellation process

You can cancel a booking via the Rover app or a computer.

On the Rover app:

1. Go to your inbox and tap the Upcoming tab.
2. Select the booking to cancel.
3. Tap the three-dotted icon in the upper right corner and choose Modify booking.
4. Tap Cancel booking.
5. Select a cancellation reason from the dropdown menu.
6. Review the details, write a message to the sitter, and tap Cancel booking to finalize.

On a computer:

1. Go to your inbox by selecting the conversation icon.
2. Choose the Upcoming bookings section.
3. Select the request to cancel.
4. Click Cancel booking in the gray service details box.
5. Choose a cancellation reason from the dropdown menu and confirm.

Refund information

• Refunds are based on the sitter's cancellation policy.
• Refunds will be issued to the original payment method within 5-10 business days.
• Processing times may vary depending on your bank.