Paying and communicating through Rover is essential to ensuring a safe and secure experience, which is why we made it a requirement in our Terms of Service.

Additionally, when a payment takes place outside of Rover, we won't have a record of it. That means your booking won't be covered by the Rover Guarantee or our 24/7 support team. Accepting payments outside of Rover could also lead to account suspensions for both the sitter and the owner.

So, if someone asks to pay you directly—whether that’s via check, cash, wire transfer, or a payment website other than Rover—say no and remind them that paying through Rover keeps everyone’s information secure.

If a client insists on paying you outside of Rover, you can notify our support team by selecting the Report button in Rover Messages.

This sort of thing doesn’t happen often, but it’s always a good idea to be prepared.