If you requested back-up pet care through Bright Horizons, you should have received an email from Bright Horizons outlining your redeemed pet care credit as well as a promo code to apply to your booking on Rover.

• New to Rover? Create an account here.
• For instructions on how to apply a promo code to your Rover account, visit this article.

FAQs

Who is eligible to receive this promo code?

This promotion is for people whose employers are enrolled in the Bright Horizons Back-Up Care Program offered to its employees.

Can I share my coupons / use other employee coupons?

No, coupons can't be shared. For more information on proper use of this benefit, please contact Bright Horizons at 1-877-242-2737 (1-877 BH CARES).

How do I request back-up pet care?

You can request this in your Back-Up Care portal. Once you do this, you'll receive a promo code via email from Bright Horizons. 

Does this promo code expire?

Yes. The Back-Up Care Program is designed for you to request care when you need it, and the expiration date of these promo codes can't be extended. When you request to use Rover back-up pet care, you agree to redeem the promo code within 90 days of receiving the email from Bright Horizons.

What happens to this credit if my booking gets cancelled? 

If you paid for a booking with coupons or credits and the booking is cancelled, those credits will be added back to your account as long as they haven't expired. 

Can I add this voucher to a booking that starts further out than 90 days? 

Bright Horizons codes must be applied to a booking that starts before its expiration date. For example, if you received a code from Bright Horizons that expires on June 28, your booking must start before June 28.

Can I apply more than one Bright Horizons promo code to a booking?

Yes! For instructions on how to apply a promo code to your Rover account, visit this article.

I’m having trouble applying my promo code to a booking on Rover

We can help! Please contact Rover Support via email through the help center. 

My promo code amount was higher than the cost of my booking. Where is the remaining amount? 

Please reach out to Rover Support by signing in through the help center and clicking the chat icon at the bottom of the page. We can take a closer look at this on our end.

Does this voucher work for any service on Rover?

Your voucher works on all Rover services except (where applicable) Day Care Centers and GoodPup services. Your voucher also cannot be used on the Rover Store.