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What are the service fees?

We believe everyone deserves the unconditional love of a pet—and at Rover, our mission is to make it easier to experience that love. We do this by providing an innovative and secure platform, offering 24/7 customer support, and building better tools. Service fees allow Rover to operate and continually make improvements based on the needs of our growing community. They also cover the Rover Guarantee, a reimbursement program primarily intended to protect pets.

Note: For legal reasons specific to California, service fees are different. Learn more about service fees in California here.

Owners
Sitters 

Owners

As a pet owner, you’ll see an 11% service fee listed separately at checkout when you pay for the booking. This fee can’t exceed $50.

This fee helps support Rover’s operating costs, and it’s refundable should the booking be canceled by either the sitter or the owner in accordance with your sitter’s cancellation policy. If the booking dates change, the fee will be updated accordingly. 

Please note that when you make a booking, the list price shown on a sitter’s profile includes the service fee paid by the sitter. 

Sitters

Service fees vary depending on when your Rover profile was approved.

Profile approval date Service fee per booking
Before March 1, 2016  15%
On/After March 1, 2016 20%
Sitters with RoverGO  25%

 

Note: Service fees may vary depending on the country. For example, if you’re currently a sitter in another country moving to the U.S., your “Profile approval date” will be considered the date of your relocation to the U.S. To learn more about the process for moving countries, please reach out Rover Support from our help center.

Sitter FAQs

How do these fees impact my business?

For pet sitters and dog walkers on Rover, these fees are designed to support you every step of the way, and they’re standard in our industry. We use these standard service fees to do things like:

  • Continually improve your experience with the Rover website and mobile apps.
  • Expand our Trust & Safety team to offer best-in-class 24/7 emergency support.
  • Create original educational content specifically for sitters in our Sitter Resources Center and Help Center.

In short, these fees help us build our business so we can help you build yours.

If I left Rover as a sitter prior to March 2016 and then come back, what will my service fee be?

If your sitter profile was originally created and approved before March 1, 2016, you’ll pay a 15% service fee for each booking.

 

 

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