Sitters
Getting Started
- Why am I receiving an error message when trying to add my phone number?
- What are testimonials and how do I get them?
- Why should I become a pet sitter or dog walker on Rover?
- How do I become a pet sitter or dog walker on Rover?
- Is Rover free?
- What are the service fees?
My Profile and Services
- What is the Sitter to Sitter Plus program?
- What is the Sitter to Sitter program?
- How do I message my previous DogVacay clients?
- How do I change my account email address?
- Do I need the Rover app to offer dog walking, drop-ins, and day care?
- How do I add cat care and other add-on services to my profile?
Running My Business
- When must I migrate my DogVacay account to Rover?
- How do I manage my inbox?
- What are Rover Cards and how do I send them?
- Why is managing my inbox important?
- How do I track bookings in the Rover app?
- What is RoverGO?
Booking and Meet & Greets
- How can I offer a custom quote?
- How do I book with an owner or create a repeat booking?
- How do I edit stay dates and price?
- How do I create a Meet & Greet?
- What are the best practices for Meet & Greets?
- How do I extend a service for an owner?
Payments
- ★ How do taxes work?
- How do I review my payments from my Rover bookings?
- How do automatic payments work?
- How do I get paid for bookings, and when?
- What are the sitter cancellation policies?
- What are holiday rates and how do I manage them?
Trust and Safety
- Why should I pay and communicate through Rover?
- What makes a good safety plan?
- How does the sitter profile review process work?
- How can I keep my Rover account secure?
- What if a client wants to pay me directly, not through the Rover site?
- How can I keep my Rover dogs safe during the holidays?