Your inbox is key to running a successful business—especially when it comes to managing requests that you're unable to book. If you receive a request you can’t accept, you should do the following:
- Promptly respond to the client from your inbox via Rover Messages.
- Decline the request by archiving it. You can do this by selecting the Archive button or using the Decline and Archive feature at the bottom of a conversation.
This not only keeps your inbox organized, but it also informs your client that you won’t be accepting the request.
|Note: Keep in mind that an unbooked request in your inbox may affect your profile visibility for the dates the client requested. To ensure that you appear in search results for those dates, make sure you accept or decline the existing request in your inbox first.|
2. Locate the owner's request and select Archive at the top of the page. You can also select Decline and archive at the bottom of the conversation. Both buttons will let us know that you're declining the request.
3. Select a reason from the dropdown menu for why you were unable to book with this client, then select Save.
4. The request will then be moved to the Archived Requests tab. You can undo this action by selecting Undo.
Note: At this time, archived conversations cannot be deleted from your inbox.
You can also unarchive the request if you change your mind and decide to book it. Here’s how:
1. Go to your inbox and select Archived Requests.
2. Locate the request you want to unarchive, then select Unarchive.
The request will be moved to the Pending Requests tab where you can continue and book as normal.
Additional Information About Archiving Requests
If I decline a request I can't accept, will it affect my sitter performance scores?
You’ll never be penalized for declining requests that aren’t compatible with your preferences and calendar availability. Keep in mind that any request you archive from your inbox—whether it's via the Archive button or the Decline and Archive tool—means that you've declined it.
If you frequently decline requests for days that you've listed as available on your calendar, then it may impact your booking score over time. To learn more about sitter performance scores, check out this article.