Inbox Help

How do I manage my inbox?

Your inbox is separated into categories to help you keep track of your requests. In this article, we'll go over how to access your inbox and what each category means.

Inbox categories
Accessing your inbox

Inbox categories

Messages are organized by the status of the booking. There are four different inbox categories: Pending Requests, Upcoming Stays, Past Stays, and Archived Requests.

Pending Requests are request that haven't been booked yet. This is where you'll find new requests from owners.

If you're unable to accommodate a booking, make sure you reply to the owner via Rover Messages informing them that you're unable to accept their request. Once you do that, you should archive the request.

Note: If you don’t respond to an initial message within 72 hours, you may not appear in search for those dates.

Upcoming Stays are requests you have booked that are current or upcoming. Once a booking is listed in this section of your inbox, that means that your client has paid for the request and that you have accepted the request as well. 

Past Stays are past bookings you've completed. Need to rebook with a past client? Select the Book Again button from the Past Stays tab.

Archived requests are requests that you didn't book or bookings that were canceled. To unarchive a current or future request, select Unarchive, and the request will move back to the Pending Requests section of your inbox.  Past_stay-_book_again.png

Unarchive_request.png

 

Accessing your inbox

Rover app

  1. Open the app
  2. Tap the inbox icon.

You'll see different folders at the top of your screen where you view  pending requests,  upcoming stays, past stays, and archived requests.

For iPhone app users: To view any archived requests or past stays, tap the folder icon in the upper left corner of the screen.

Computer

1. Navigate to your Inbox by selecting the envelope icon.

Select_inbox_Sadie.png

 

  1. Tap each of the different tabs to view messages from specific clients.

Full_inbox_with_pending_request.png

For more information about managing your inbox, check out the video below.

 

 

 

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