Inbox Help

How do I delete or archive old requests in my inbox?

Rather than deleting old requests, you can archive them to organize your inbox. That way you’ll never lose a conversation or history with a client. Remember, if you're unable to accommodate a request, still reach out to your client to let them know you're unavailable--clients aren't able to see that you've archived a request. 

 

Here’s how to archive a request:

1. Navigate to your Inbox by selecting the envelope icon.

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2. Under pending requests, locate the request you’d like to archive.

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3. Select Archive.

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4. Select a reason from the drop-down menu for why you were unable to book with this client.

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5. The request will then be moved to the archived requests tab for you. You can undo this action by selecting Undo.

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Note: At this time, the option to archive a request is only available for sitters and walkers, not pet parents. For pet parents, request will naturally archive after the requested dates have passed. 

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