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What are the sitter cancellation policies?

As a sitter on Rover, you have the freedom to customize your business. Part of that includes choosing your cancellation policy.

Note: Sitter cancellation policies do not apply to dog walking, day care, or the Recurring Bookings feature. These services are always set to a flexible cancellation policy.

Learn more about recurring bookings.

 

Policy options

Flexible

For boarding and house sitting:

  • A full refund is available if a client cancels before the beginning of the stay.

  • If canceled on or after the beginning of the stay, a 50% refund is available for the first seven canceled days, and a 100% refund is available for any additional days.

For walks, day care and drop-in visits:

  • A full refund is available if the client cancels before the day’s service is delivered.

Moderate (Your profile will default to this option.)

  • A full refund is available if a client cancels by 12:00pm the day before the stay begins. 12:00pm is determined by the sitter's time zone.

  • If canceled later than 12:00pm the day before the stay begins, a 50% refund is available for the first seven canceled days of the service, and a 100% refund is available for any additional days.

  • For Drop-insIf canceled later than 12:00pm the day before the service begins, a 50% refund is available for the first 7 calendar days from the cancellation request date. A 100% refund is available for any additional days.

Strict

  • A full refund is available if a client cancels by 12:00pm one week before the stay begins. 12:00pm is determined by the sitter's time zone.

  • If canceled later than 12:00pm one week before the stay begins, a 50% refund is available for the first seven canceled days of the stay and a 100% refund is available for any additional days.

  • For Drop-insIf canceled later than 12:00pm one week before the service begins, a 50% refund is available for the first 7 calendar days from the cancellation request date. A 100% refund is available for any additional days.

Will my cancellation policy apply to booking date change requests?

Clients will not receive a cancellation penalty for changing the dates of a booking. However, if they modify the service type, the length of the stay, or the number of pets, prices will be adjusted accordingly based on your listed fees. Here's an example of a date change request that wouldn't incur a cancellation fee:

A sitter has a moderate cancellation policy. On Sunday evening, an owner requests to change their Monday through Wednesday boarding stay to Wednesday through Friday instead. In this scenario, a cancellation penalty will not be charged.

Sitters who want to apply a cancellation policy to their services can initiate a booking request for the new dates, and then message the owner to ask them to submit a cancellation request for the original booking.  

Related articles

How do I manage my cancellation policy?

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