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What are the sitter cancellation policies?

As a sitter on Rover, you have the freedom to customize your business. Part of that includes choosing your cancellation policy.

 

What are the policy options?

Flexible

  • A full refund is available if a client cancels before the beginning of the service.
  • If canceled on or after the beginning of the the service, a 50% refund is available for the first seven canceled days of the service, and a 100% refund is available for any additional days.

Moderate (Your profile will default to this option.)

  • A full refund is available if a client cancels by 12:00pm the day before the service begins. 12:00pm is determined by the sitter's time zone.
  • If canceled later than 12:00pm the day before the service begins, a 50% refund is available for the first seven canceled days of the service, and a 100% refund is available for any additional days.

Strict

  • A full refund is available if a client cancels by 12:00pm one week before the service begins. 12:00pm is determined by the sitter's time zone.
  • If canceled later than 12:00pm one week before the service begins, a 50% refund is available for the first seven canceled days of the stay and a 100% refund is available for any additional days.

 

Note: You might notice you're not able to select a policy for dog walking or day care. This is because dog walking and day care services are always set to flexible.

 

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