Inbox Help

How do I edit service dates?

We get it: Sometimes plans change. If you need to edit the dates for dog boarding or house sitting services, here’s how to make changes both before and after the stay is booked.

Note: If you need to edit the dates for day care, dog walking or drop-in visits, check out this article

  

Before booking

1. Navigate to your Inbox by selecting the envelope icon in the upper right corner of your screen.

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2. Under the pending requests tab select the correct conversation.

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3. Locate the gray request details box on the left side of the page and update your booking as needed. The price will automatically adjust to reflect any changes.

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Note: If your sitter has already accepted the booking request, the gray box will instead prompt you to either Accept Request or Decline Request. To edit the service before booking, select Decline Request first.

4. Select Book It Now. You're all set!

 

After booking

Don’t worry—it’s not too late to change dates after booking! First things first: message your sitter to confirm they’re OK with the date change. Your sitter will be able to modify the booking to update the dates. Then, you’ll just need to confirm the modification for the booking to be finalized; learn more here.

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