Inbox Help

How do I edit service dates?

We get it—sometimes plans change. If you need to edit the dates for dog boarding or house sitting services, here’s how to make changes both before and after the stay is booked.

Before booking

After booking

Note: If you need to edit the dates for day care, dog walking or drop-in visits, check out this article

  

Before booking

From iPhone:

  1. Tap Inbox at the bottom of your screen.
  2. Under Pending, tap the request you want to edit.
  3. Tap ModifyHere you can edit the dates and pets you’d like to book.
  4. Tap Save when you’re done.

From Android phone:

  1. Tap the hamburger bar menu in the upper left corner of the screen.
  2. Tap Pending.
  3. Tap the request you want to edit.
  4. Tap ModifyHere you can edit the dates and pets you’d like to book.
  5. Tap the checkmark icon in the upper right corner of the screen to save your changes. 

From computer:

1. Navigate to your Inbox by selecting the envelope icon in the upper right corner of your screen.

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2. Under the Pending Requests tab, select the correct conversation.

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3. Locate the gray request details box on the left side of the page and update your booking as needed. The price will automatically adjust to reflect any changes.

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Note: If your sitter has already accepted the booking request, the gray box will instead prompt you to either Accept Request or Decline Request. To edit the service before booking, select Decline Request first.

4. Select Book It Now. You're all set!

 

After booking

If you need to change the dates after already confirming the booking, contact your sitter via Rover Messages. If they agree to the date change, they can modify the booking from their account. 

Once your sitter makes the change, you'll need to confirm the modification from your account. For information on how to accept changes to a booking, check out this article.

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