Inbox Help

How do I edit day care, dog walking, and drop-in requests?

We understand that sometimes plans change, even after you’ve started a conversation. That’s why we’ve made it easy to edit booking dates and the number of walks or drop-ins per day before and after you book!

Before booking

After booking

Customizing the number of drop-ins or walks per day 

Before booking

1. Navigate to your Inbox by selecting the envelope icon in the upper right corner of your screen.

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2. Under the Pending Requests tab select the correct conversation.

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3. Locate the gray request details box on the left side of the page and select Edit next to the section you'd like to modify.  

4. Select Save. The price will automatically adjust to reflect any changes.

5. Select Book It Now. You're all set!

After booking

If you need to make changes  after you confirmed the booking, contact your sitter via Rover Messages to see if they're able to accommodate your request. If your sitter agrees, they can make the necessary changes from their account.

Once your sitter makes the changes, you'll need to confirm the modifications to finalize the booking. Learn more here.  

Customizing the number of drop-ins or walks per day

Let’s say you’ve booked 1 walk a day for a week, but on Sunday and Monday you need 2 walks. Your sitter can update the number of walks/drop-ins for specific days. 

First, contact your sitter to confirm their availability. If they agree, you'll need to confirm the booking first so they can make the necessary changes.

Once they make the changes, you'll need to review and confirm the updates from your account.

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