Inbox Help

How do I get paid for bookings?

The Payments section of your account allows you to view, manage, and withdraw funds for completed bookings. Payments for Rover bookings will be available for withdrawal 2 days after you successfully complete a service. 

Add a payment method
Withdraw money
View payment history

Add a payment method

You'll need to add a payment method to your Rover account before you can withdraw money from your Rover balance. Here's how to add this information:

 

1. Sign in to your Rover account and select your name at the top of the page, then select Dashboard from the dropdown menu.

2. Under Rover Balance, select View Payments & Promo Codes.

3. Select + Add Account.

Select Add Account

4. Choose your payment type. Select PayPal or Check.
Note: Sitters in Canada will need to receive payments via PayPal.

Choose your payment type. Select PayPal or Check.

5. Fill out the remaining fields, then hit Submit.

Withdraw money

You'll see funds available for withdrawal in the Rover Balance section of your account. Here's how to withdraw money:

Rover app

1. Tap the menu or More icon in the Rover app.

2. Tap Payments.

3. Tap Withdraw Money.

4. Choose your payment method: PayPal or check.

  • Payments redeemed via PayPal are released within 1-4 days, with no fees.
  • Checks take up to 5 business days to process, up to 20 days to arrive, and incur a $2 fee.

5. Once you’ve chosen your payment method and filled out the form, tap Submit.

6. Tap Request Payment.

For more information on how to manage your payments from the app, check out this video:

Computer

1. Sign in to your Rover account and select your name at the top of the page, then select Dashboard from the dropdown menu.

 

sitter_dashboard_nav.gif

2. Select Withdraw Money under the Rover Balance section of your account. 

3. Review the payment method information to verify that your payment information is accurate, then select Withdraw via PayPal or Check.

Note about PayPal payments: Rover will deposit the funds to your listed PayPal account, but you need to visit your PayPal account and manually withdraw those funds to receive payment.

If you're having issues with PayPal, please make sure you have the correct PayPal email address listed on file with your account. If you continue to have issues, please contact PayPal directly.

View payment history

To view your payment history from the Rover app, taMore > Payments. Scroll to the bottom to view your payment history.

To view this information from a computer, select View Payments & Promo Codes under Rover Balance.

You’ll end up on your payment history page. There you can view all of your completed bookings, payments for services, withdrawals of earnings, and your withdrawal history by year (that's important for tax purposes).

Check out the video below for information on how to manage payments from your computer:

 

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