With locked-in rates, sitters have the flexibility to set specific rates for certain clients. When you lock in service rates for a client, those prices will be automatically applied when they re-book with you.
A few things to note about locked-in rates:
- Rates are locked in per client by service type. This means that each service you offer will have specific locked-in rates applied to your client.
- If any of your rates aren't locked in, we'll display an orange warning icon next to it and on the booking details.
How to lock rates for clients
You can lock in a rate for a client from the Pending Requests and Past Stays section of your account.
- Open the Rover app and tap Inbox, then navigate to the Pending or Past Stays section.
- Tap on your client’s name. Under the Payment Details section in the booking summary, tap Lock rates for [Client Name].
- Review the listed rates to ensure they reflect your preferences, then scroll to the bottom and tap Lock rates.
Your client will pay these locked rates for all future bookings. These rates will not change for your client, even if you increase your default rates.If no longer want to lock rates for a client, scroll to the bottom of their booking details and tap Update to default rates.
- Select the inbox icon from your account and locate your client from either the Pending Requests or Past Stays tab.
- Next to the booking details, select the toggle icon next to Lock in your rates for future stays with [Client Name], making the icon green.
- Select Ok to save your changes.
To unlock rates for a client, navigate to a previous booking in the Past Stays tab, then select Unlock rates.