Inbox Help

How do I troubleshoot the Rover app?

If the Rover app stops working, try these troubleshooting tips to get back on track:

Update the app
Power your phone off and on
Uninstall and reinstall app
Contact Rover Support

 

Update the app

Make sure you’re using the latest version of the app by heading over to your device’s app store and checking for updates. Here’s how to do this on an iPhone or Android phone:

iPhone

  1. Open the App Store.
  2. Tap Updates at the bottom of the screen.
  3. If an update is available, tap Update next to the Rover app.

Android

  1. Open the Play Store.
  2. Search “Rover.
  3. If an update is available, you’ll see the option to tap Update.


Power your phone off, then turn it back on

It may sound simple, but sometimes just powering your phone off and back on is all that’s needed to get any app back in order.

 

 Uninstall and reinstall the app

If the issue continues, try uninstalling and reinstalling the Rover app. Here’s how to do this on an iPhone or Android phone:

iPhone

  1. Tap and hold the Rover app icon until it starts wiggling.
  2. Tap the x.
  3. Tap Delete to uninstall.
  4. To reinstall, open the App Store.
  5. Search “Rover.”
  6. Tap Get to reinstall.

Android

  1. Open the Play Store.
  2. Search “Rover.
  3. Tap uninstall.
  4. Tap install to reinstall.

Contact Rover Support

If you’re still having issues with the app, please contact Rover Support by selecting Get Help at the bottom of the help center. In your email, please include the following information:

  • Describe the issue you're experiencing.
  • Provide details about the steps you're taking that cause you to encounter the issue.
  • Specify which type of device you're using (iPhone or Android).
  • Let us know which version of the Rover app you're using. Here's how to locate this information:
    • On iPhone, open the app and tap More > Settings > Version.
    • On Android, open the app and tap Menu > Settings > Version.

In the meantime, you can access your Rover account on your phone's mobile browser. It's also a good idea to opt in to text messages so that you receive notifications on the go. 

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