Inbox Help

How do I know if I booked a service for my pet?

Once you submit payment for a booking and your sitter accepts the booking request, you'll receive a booking confirmation email from Rover. You can also view your confirmed bookings from your Rover Inbox. 

Confirmation Email

Once you book a service, you’ll receive a confirmation email with subject line, “Your stay is booked. Refer a friend and get $20 for your next one.”

The confirmation message will look like this:

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Rover Inbox

Confirmed bookings will also appear in Upcoming Stays or Past Stays from your inbox. To view this information:

1. Select the envelope icon to get to your Inbox.

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2. Confirmed bookings will appear in the Upcoming Stays or the Past Stays section of your inbox.

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Unconfirmed Requests

If you don't see your request in the Upcoming Stays or Past Stays section of your inbox, view Pending Requests and Archived Requests from your inbox.

Pending Requests

If your request is pending, then your sitter may not have accepted the booking. It's also possible that you didn't submit payment for the request. Reach out to your sitter directly to see if they're still available to accept the booking.

Learn more about the booking process.

Archived Requests

If the request is archived, it means the sitter was unable to accept the request. If you still need care for your pet on these dates, it's a good idea to search for other available sitters on Rover.

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