Inbox Help

What is confirmed availability and how does it work?

Keeping your calendar up to date is an important part of managing your business on Rover. With the Confirm Availability feature, you can reassure pet parents that your calendar is accurate so that they’re more confident booking with you! When you confirm your availability, you’ll receive a banner within search highlighting when you’re free so owners know you’re truly available to care for their pet.

How it works

Editing your availability

Additional information

 

How it works 

On your Rover Dashboard, you can now see your availability at a glance for the next two weeks.

  • Green date boxes indicate dates you’re available for at least one of your services.
  • Grey date boxes indicate dates you’re unavailable for all of your services.

Selecting Confirm Availability is your way of telling Rover and owners that you’ve reviewed your calendar and verified it’s accurate. When a pet parent searches for a sitter for a specific set of dates, if you’ve confirmed your availability, your profile will be highlighted within desktop search results with a “Confirmed availability” banner.

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Additionally, when a pet parent views a sitter’s profile with confirmed availability, there will be a callout beneath the sitter’s calendar stating the last time they’ve verified availability.

Confirming your availability will not only help you stand out within search, but also helps you get requests you’re more likely be able to accept, which means you’ll spend less time sorting through requests you can’t accommodate.

Editing your availability

You can edit your availability for the next two weeks from your Rover Dashboard with the “Your availability for the next 2 weeks” box. Remember, green boxes show that you’re available for at least one service. Grey boxes show that you’re unavailable for all services.

How do I mark myself as available?

  1. Select the date you’re currently showing as unavailable that you need to change to available. You’ll see the date box change from grey to green.
  2. Select Confirm Availability to save your changes.

How do I mark myself as unavailable?

  1. Select the date you’re currently showing as available that you need to change to unavailable. You’ll see the date box change from green to grey.
  2. Select Confirm Availability to save your changes.

Now, all services for that date will be marked as unavailable.

If you’re needing to make additional edits to your calendar, for instance, marking yourself as available for one service, but unavailable for another service, or adjusting the number of spaces you have available, go to your full calendar to make those changes.

On your full calendar, you can still edit your availability as you normally would. Additionally, you can also confirm your availability for the next two weeks by selecting Confirm Availability in the upper left corner of the screen.

 

Additional information

  • We recommend confirming your availability regularly to reassure pet parents your calendar is accurate. You’ll still show in search results even if you don’t confirm availability, however, you won’t have a banner to highlight you’ve verified your availability.  

  • Your profile will display a Confirmed Available banner in search for the services that you’ve marked yourself as available. You won'y appear in search results for services that you've marked as unavailable.

  • The Confirmed Available banner will only be displayed in two-week windows.

 

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