Inbox Help

How do I contact a client?

Open communication is key to a great client-sitter relationship. You can contact a client at any time via Rover Messages. You can also call your client if you have a confirmed booking with them.

Send a message

Rover app

  1. Tap Inbox at the bottom of your screen.
  2. Locate a client from the Pending, Upcoming, or Past Stays tab of your inbox.
  3. Write a message to ask questions, or attach photos or videos to provide updates. Tap Send.

Computer

  1. Select the inbox icon at the top of the page.
  2. Locate the client from the Pending Requests, Upcoming Requests, Past Stays, or Archived Requests tab.
  3. Select the client you want to contact. You'll be redirected to a conversation thread to send a message. 

Call a client

You can also call your client directly from the app. This is a good approach if you need to get in touch with them immediately, specifically in emergency situations.

  1. Tap Home at the bottom of your screen.
  2. Tap the booking you’re tracking.
  3. Tap Call Owner.
Note: If you're experiencing an emergency or you're concerned about the wellbeing of a client's pet, please contact Rover's Trust & Safety team. They’re available 24/7.

From the app, tap Call Rover at the bottom of the stay details.

 

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