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What are the service fees?

Rover exists to make it easier to have a dog in your life. Running the business—including world-class customer support, a 24/7 team of trust and safety experts, and an innovative and secure platform used by thousands of dog lovers every day—requires ongoing funds. These standard service fees, which remain at or below industry norms, help allow Rover to operate and continually improve to meet the needs of our growing community.

 

Owners: Beginning in September 2015, bookings by new account holders are charged a service fee amounting to 5-7% of the booking total.

Services booked through a Rover account created prior to the date the fee was implemented will not be subject to the owner service fee. The fee cannot exceed $25/booking ($35CAD/booking in Canada). It’s fully refundable should the booking be canceled by either the sitter or the owner prior to the first day of the service, in accordance with your sitter’s cancellation policy. If the booking dates change, the fee will be updated to reflect 5-7% of the new total.

 

Sitters: New pet sitters and dog walkers whose profiles were created on or after March 1, 2016 take home 80% of their earnings from each booking. All sitters whose profiles were created before that date take home 85% of their earnings from each booking.

RoverGO: If you're a sitter with RoverGO, you'll take home 75% of your earnings from each booking. You can learn about the benefits of becoming a sitter with RoverGO here.

Pet sitters and dog walkers are the cornerstone of our business—without their passion, hard work, and devotion to providing amazing pet care, we wouldn't be here. We're here to provide ongoing support, educational opportunities, and to help each individual grow their business—and we’re in it for the long haul. These fees help us do that, along with facilitating Rover’s customer support, 24/7 trust and safety coverage, and important site maintenance and product improvements. They also help cover benefits for sitters, including the costs of processing payments and ongoing promotion of sitters on Rover.

 

FAQ

How do these fees impact my business?

For pet sitters and dog walkers on Rover, these fees are designed to support you every step of the way, and they’re standard in our industry. We use these standard service fees to do things like:

  • Continually improve your experience with the Rover website and mobile apps.
  • Expand our Trust & Safety team to offer best-in-class 24/7 emergency support. (That means whenever you call, we’ll be there to answer.)
  • Create original educational content specifically for sitters in our Sitter Resources Center and Help Center.

In short, these fees help us build our business so we can keep on building yours.

 

How do I know what fees I’ll be charged?

If you’re a pet owner booking with a sitter, you’ll be charged a standard service fee amounting to 5-7% of the booking total, which will never exceed $25.

If you’re a pet sitter or dog walker and you created your Rover account prior to March 1, 2016, you’ll take home 85% of your earnings from each booking. If you’re a sitter who created a Rover profile after March 1, 2016, you’ll take home 80% of your earnings from each booking.

If you're a pet sitter or dog walker with RoverGO, you'll take home 75% of your earnings from each booking.

 

If I left Rover as a sitter prior to March 2016 and then come back, what will my service fee be?

If your sitter profile was originally created and approved before March 1, 2016, you’ll take home 85% of earnings from each booking.

 

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