Inbox Help

What if I have duplicate booking requests?

As a sitter, you may occasionally get duplicate requests from the same pet parent. Here's what to do:

  • Respond to all requests in the order that they were received—even duplicates. This is because your sitter profile may automatically set yourself to away if you don't reply to a request within 72 hours. It also means you won't be visible in search while you're marked as away.

  • Once you’ve responded, you can archive messages to remove them from your inbox. Here's how:
    1. Navigate to your Inbox and select Pending Requests.
    2. Locate the duplicate request and select Decline and archive.
    3. Select a reason from the dropdown menu for why you were unable to book with this client, then select Save.
    4. The request will then be moved to the Archived Requests tab. You can undo this action by selecting Undo.

Note: Rover will also send you reminders to reply to these requests and ensure that your calendar is accurate.

Was this article helpful?
0 out of 0 people found this helpful
Thank you for your feedback!