Inbox Help

How do I submit a background check?

Pet parents want to know that their dog will be safe while in the care of a sitter. That's why all pet sitters and dog walkers who list their services on Rover complete a Checkr background check.

Checkr—a third-party provider—will confirm information such as your citizenship and social security number as well as your driving record and criminal history. Your credit history and score are not included in the background review.

Before you get started, have the following information ready:

  • Current full legal name including middle name
  • Social security number (if you're a U.S. sitter)
  • Two government-issued IDs (if you're a Canadian sitter)

Note: The information you provide for a background check will remain strictly confidential. 

To begin your general background check, follow this link or select Background Check from your profile.

Next steps

Checkr will send you an email as soon as the results are available. You can also check the status of your background check and download a copy of it here. 

If you pass, you’ll earn a Background Check badge for your Rover sitter profile. This badge 
(displayed below) shows potential clients your commitment to earning their trust.

Canadian sitters: You'll receive an email from Checkr requesting you to confirm the information from your background check. Click the link within the email and use your email address on file with your Rover account to access the Checkr portal. 

To learn more about Checkr background checks, contact Checkr customer support at 844-2-CHECKR.

Was this article helpful?
3 out of 4 people found this helpful
Thank you for your feedback!