The booking modification feature allows you to make changes to a current or future booking in the Upcoming Stays section of your Rover Inbox. With this tool, you can:
- Add, remove, or change service dates and units of service
- Modify pets
- Change rates
- Change service start/end times
You can modify a booking from your computer, mobile browser, or the Rover app. Check out the instructions below for steps specific to your device.
Computer or mobile browser
Rover app
Additional information
Computer or mobile browser
1. Navigate to your Inbox by selecting the envelope icon.
2. Select the Upcoming Stays tab and then select the request you need to modify.
3. Once the request is open, navigate to the service details and select Modify booking.
4. From here, make modifications to any of the following options for your booking:
- Dates
- Service start/end times
- Service length (e.g. 60-minute walk instead of 30 minutes)
- Pets
- Price adjustments
- Units of service for walks or drop-ins
| Important: Make sure you discuss any rate changes with your client before sending them a modification request to ensure that they agree to the new rates. |
5. Once you’ve adjusted the booking, review your changes and write a short message to the owner explaining the updates. When finished, select Submit changes.
Once you submit the request, your client has up to 72 hours to confirm the modification. You'll receive a confirmation email once your client accepts the changes.
Rover app
iPhone
- Tap Inbox at the bottom of your screen, then select the request you need to modify.
- Tap the three-dotted icon in the upper right corner of the screen.
- Tap Modify booking, then select Modify details.
- Update the booking, then write a short message to the owner explaining the changes.
- Tap Request Owner Confirmation.
Your client will receive the modified request, and they have 72 hours to confirm the changes. Once they confirm, both you and your client will receive a confirmation email.
Android
- Open your inbox and select Upcoming.
- Open the the booking you need to modify.
- Tap Modify, then select Modify details.
- Update the booking, then write a short message to the owner explaining the changes.
- Tap Request Owner Confirmation.
Additional information
Some helpful information to know:
- Clients can't modify bookings at this time. They’ll need to request a booking modification by contacting the pet care provider directly.
- Clients must review and approve the booking modification within 72 hours of submitting the change. If the change wasn’t accepted, the booking will still remain active but unchanged.
- Cancellation policies are not applied to booking date modifications. If you want to apply a cancellation fee for a specific service, you can create a new booking and have your client initiate a booking request.
- Payments for a service may be delayed for a booking if it was modified near the end of an active stay and the owner didn't confirm it until after the booking was completed. This is because clients have 72 hours to confirm a booking modification. In cases like these, your payment will be released 2 days after the owner’s confirmation.