Keeping track of your payments through Rover is easy. You can view payment details (like stay price, tips, and Rover fees) on every stay or walk you’ve booked from the Payment History section of your account. Here's how:
1. Navigate to your Dashboard by selecting your name in the upper right corner of your screen.
2. Under Rover Balance, select View Payments & Promo Codes.
3. Your payment history is broken into five tabs; Earnings, Pending Earnings, Withdrawals, Payments, & Other. Each tab has a complete list of all corresponding payments or bookings. They are sorted by date.
4. On the right side of the page you’ll also see your current Rover Balance, Withdrawal History by Year, External Withdrawal History*, and Donations.
*If you were previously a DogVacay sitter, this External Withdrawal History section would reflect payments you received from DogVacay.
Here’s a breakdown of each section:
|Earnings||All of your completed bookings|
Your current or upcoming bookings, that have not yet been paid out yet
Funds that you’ve transferred out of Rover
Bookings that have been completed for your own pets to a Rover sitter
|Other||Coupons, background check fees, and reversal of service deposits|
Note about reversal of service deposits: This happens when a partial or full refund is issued for a service that a sitter has already withdrawn funds for. This typically occurs when a sitter withdraws funds for a stay that is either shortened or canceled and requires Rover to issue a refund to the client.