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Will I receive a refund if I cancel a booking?

Refunds for cancellations may vary depending on your sitter's cancellation policy and the date you cancel. This is why it's always a good idea to familiarize yourself with these policies before booking.

There are  four types of cancellation policies:

  • Same day
  • One day
  • Three day
  • Seven day

To view your sitter's cancellation policy:

  1. Visit your sitter’s profile and scroll down to the Availability section of their account. 
  2. Under the calendar, you’ll see a list of the sitter’s services and their cancellation policy next to each service. To review the details of each service type, hover your mouse over the cancellation policy.

Sitter_profilprofile_cancellation_policy_.jpg

Here is more information about the different types of cancellation policies:

Same day
For boarding and house sitting:

  • You’ll receive a full refund if you cancel before the booking begins. 
  • If you cancel after the booking begins, you’ll receive a 50% refund for the first 7 days of the booking. You’ll receive a 100% refund for any days after that. 

For walks, day care, and drop-in visits:

  •  You’ll receive a full refund if you cancel before the booking begins.

Three day

  • You’ll receive a full refund if you cancel by 12:00 p.m. three days before the booking begins.
  • If you cancel later than 12:00 p.m. three days before the booking begins, you’ll receive a 50% refund for the first 7 days of the booking. You’ll receive a 100% refund for any days after that.

Seven day

  • You’ll receive a full refund if you cancel by 12:00 p.m. one week before the booking begins.
  • If you cancel later than 12:00 p.m. one week before the booking begins, you’ll receive a 50% refund for the first 7 days of the booking. You’ll receive a 100% refund for any days after that. 

Note: All times are based on the sitter’s time zone

Cancellation policies for booking modifications

In cases where you need to update dates for a booking, you aren't automatically charged a cancellation penalty. However, sitters may choose to apply their cancellation policy for these types of changes. Please contact your sitter directly via Rover Messages to see what their policies are for booking modifications.

Note: Keep in mind that modifications to a service type, stay length, or number of pets can affect the booking price.

Related articles

How do I cancel a booking and receive a refund?

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