Inbox Help

Why am I receiving an error message when I try to pay?

There are a number of reasons why you may receive an error message after attempting to pay for a booking. When this happens, please check to make sure:

  • The expiration date and CVV number on your card match what you entered.

  • The zip code you entered matches what's currently on file with your card.

  • There aren't any typos in the credit card number to ensure you didn't miss a digit.

  • Your method of payment is compatible with Rover's accepted payment types.

  • The billing address for your payment method matches what's on file with your account. For instance, if you've moved recently, try re-submitting payment using your old address.

Here's a list of payment methods we accept, as well as a list of the ones that we're currently unable to support:

Accepted payment methods Unaccepted payment methods
Visa Prepaid cards
Mastercard PayPal
Amex Apple Pay
Discover  
Canadian credit cards  

If you're still unable to pay with your card, please contact your financial institution. In the meantime, we recommend using a different payment method.

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