Inbox Help

What are Rover phone numbers and how do I use them?

Rover numbers allow pet owners and sitters to call and text each other while keeping their actual phone numbers private.

 

Rover Tip: To contact a Rover number, you must call or text from the number listed in your Rover account. To update or add a phone number, go here.

 

Where can I find a sitter or pet owner’s Rover number?

Everyone has the option to share their Rover number anytime, only after booking, or never. It all depends on the person. (Remember, you can always message them through your Rover account.) If available, their Rover number will be on your conversation page with that individual:

1. Navigate to your inbox by selecting the envelope icon.

2. Select a conversation in your inbox with the person you want to contact.

3. Under Rover Number on the left, you’ll see their Rover number.

 

Rover Tip: You can also find Rover numbers on your itinerary after booking.

 

How do I edit my Rover number settings?

Updating General Settings

1. Navigate to your Settings by selecting your name in the upper right corner of your screen. Select Settings.

 

2. In the Notifications tab under Private Rover Number, use the dropdown menu to choose when others can call your Rover number.

 

3. Select Save Settings.

 

 

Updating When an Individual Can Contact You

1. Navigate to your inbox by selecting the envelope icon.

 

2. Select a conversation in your inbox with the person you want to update.

 

3. Under Rover Number on the left, use the dropdown menu to personalize when this individual can contact you.

 

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