Inbox Help

How do I contact a sitter or dog walker?

So, you’ve found a great sitter or dog walker on Rover and want to start a conversation. Here’s how to get the ball rolling:

1. Go to the sitter’s profile and select the Contact button.

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2. Fill out the pop-up form. Include which service you'd like to book, as well as the date range, your dogs, time of service, and a message for the sitter.

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Note: To protect your privacy, we don't display your personal contact information until a service is booked. However, if you request your sitter to pick up and drop off your pet at the beginning and end of a stay, then your home address will be viewable to the sitter in the pending request.

3. Ask the sitter or dog walker to schedule a Meet & Greet. That’s your chance to get to know them in person and make sure they’re the right fit for you and your dog.

4. After a successful Meet & Greet, either you or the sitter can select Book It Now from your conversation on Rover. Once both you and the sitter or dog walker have accepted, the service is booked.

Booking through Rover not only keeps your account in line with our Terms of Service, it also gives you 24/7 support, the Rover Guarantee, and a secure, convenient way to pay.

Take a look at our Meet & Greet Checklist for Dog Owners and related articles about booking and payments to learn more.

 

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