It doesn’t happen often, but if the sitter or dog walker you booked has to cancel at the last minute, we’ll work with you to find a new sitter or dog walker.
- If a sitter or dog walker cancels your booking within seven days of your service start date, we'll give you a refund.
- We’ll also provide $20 to help cover the cost of the new service.
- If any day of your booking falls on one of our recognized holiday dates and a sitter or walker cancels the booking within 14 days of the service start date, we’ll also give you a refund. Here are the holiday rates for 2022:
Holiday 2022 dates Martin Luther King Day Jan 14 - 17 Presidents' Day Feb 18 - 21 Memorial Day May 27 - 30 4th of July July 3 - 5 Labor Day Sep 2 - 5 Indigenous Peoples' Day Won't apply in 2022 Thanksgiving Nov 24 - 27 Christmas and New Year's Day Dec 23 - Jan 1
Note: If the booking is canceled by the pet care provider because of a lack of information from the pet owner or pet aggression, then the owner will have to cover the full cost of any new reservation.