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What is reservation protection?

It doesn’t happen often, but if the sitter or dog walker you booked has to cancel at the last minute, we’ll work with you to find a new sitter or dog walker.

  • If a sitter or dog walker cancels your booking within seven days of your service start date, we'll give you a refund.

  • We’ll also provide $20 to help cover the cost of the new service.

  • If any day of your booking falls on one of our recognized holiday dates and a sitter or walker cancels the booking within 14 days of the service start date, we’ll also give you a refund. Here are the holiday rates for 2021:
    Holiday 2021 dates
    Martin Luther King Day Jan 15 - Jan 18
    Presidents' Day Feb 12 - Feb 15
    Memorial Day May 28 - May 31
    4th of July Jul 2 - Jul 5
    Labor Day Sep 3 - Sep 6
    Indigenous Peoples' Day Oct 8 - Oct 11
    Thanksgiving Nov 24 - Nov 28
    Christmas and New Year's Day Dec 23 - Jan 2

Note: If the Booking is cancelled by the Service Provider due to a lack of information from the Pet Owner or pet aggression, then the Owner will have to cover the full cost of any new reservation.

For more information about how reservation protection works, follow this link and read our Terms of Service.



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