Owners
Getting Started
- How do I unsubscribe from Rover emails?
- How do I sign up?
- What is Rover?
- Is Rover right for my dog?
- How do I contact Rover support?
- What web browsers can I use on Rover?
Account and Profile
- ★ How do I edit or remove a dog profile?
- What are Rover phone numbers and how do I use them?
- What are favorites and how do I manage them?
- How do I update my address?
- How can I delete or hide photos?
- How do I reset my password?
Finding a Sitter
- ★ How do you evaluate sitters and dog walkers?
- What services does Rover offer?
- Do you accept cats and other animals?
- How do I choose the right sitter?
- Where do I find a sitter's contact information?
- What’s Rover Match?
Booking and Meet & Greets
- How do I book with a sitter or dog walker?
- How do I contact a sitter or dog walker?
- How can I extend a booked service?
- How do I rebook with a sitter or dog walker?
- What questions should I ask my prospective sitter?
- Can I review my sitter after a stay?
Payments
- Where can I find a receipt for my booking?
- How do I pay for my dog's stay?
- When will I be charged for a service?
- How do I add or remove a credit card from my account?
- How do I use coupons, promo codes, and gift cards?
- What is the puppy rate and what age does it apply to?
Trust and Safety
- ★ What does Rover do to support safety?
- What can I do to ensure my dog will be safe?
- What does insurance cover for owners?
- Why do I book and pay through Rover?
- What is the reservation guarantee?
- My email address/password changed, but I didn’t change anything—what now?