Owners
Getting Started
- What is Rover?
- Is Rover right for my dog?
- How do I sign up?
- How do I contact Rover Support?
- What are the Rover Terms of Service?
- How do I unsubscribe from Rover emails?
Account and Profile
- ★ How do I reset my password?
- ★ How do I update my phone number?
- How do I deactivate my Rover account?
- How do I sign in to my account?
- How do I update my address?
- How do I add, edit, or remove a dog profile?
Finding a Sitter
- ★ What services do sitters offer?
- How do I find a sitter or dog walker for my dog?
- How do you evaluate sitters and dog walkers?
- How do I choose the right sitter?
- How do I find a cat sitter?
- Do you accept cats and other animals?
Booking and Meet & Greets
- ★ How do I cancel a booking and receive a refund?
- How do I pay for a booking?
- Will I receive a refund if I cancel a booking?
- Where can I view and manage photos of my dog from past stays?
- How do I modify a booked service?
- How do I rebook with a sitter or dog walker?
Payments
- ★ How do I use coupons, promo codes, and gift cards?
- Should I tip my sitter?
- When will I be charged for a service?
- How do I add or remove a credit card from my account?
- How do I change my payment method for a booking?
- Where can I purchase Rover gift cards?
Trust and Safety
- ★ What does Rover do to support safety?
- What does the Rover Guarantee cover for owners?
- Keeping your account secure
- What can I do to ensure my dog will be safe?
- Why do I book and pay through Rover?
- What is reservation protection?