Owners
Getting Started
- What is Rover Now walking? Is it available in my city?
- What is Rover?
- Is Rover right for my dog?
- How do I sign up?
- How do I contact Rover Support?
- Where can I find the Rover Terms of Service?
Account and Profile
- ★ How do I reset my password?
- ★ How do I update my phone number?
- How do I view and manage requests from my Rover account?
- How do I deactivate my Rover account?
- How do I exercise my rights under PIPEDA?
- How do I sign in to my account?
Finding a Sitter
- ★ What services do sitters offer?
- How do I find a sitter or dog walker for my pet?
- How do I request a Rover Now walk or drop-in?
- How do you evaluate sitters and dog walkers?
- How do I choose the right sitter?
- How do I find a cat sitter?
Booking and Meet & Greets
- How do I contact a pet sitter or dog walker?
- How do I modify a booked service?
- How do I cancel a booking and receive a refund?
- Will I receive a refund if I cancel a booking?
- What are recurring bookings?
- What qualifies as an extenuating circumstance?
Payments
- How do I pay for a booking?
- When will I be charged for a service?
- How much does it cost to book a sitter or dog walker?
- Should I tip my sitter?
- How do I pay for a Rover Now walk?
- How do I change my payment method for a booking?
Trust and Safety
- ★ What does Rover do to support safety?
- What does the Rover Guarantee cover for owners?
- Keeping your account secure
- What can I do to ensure my dog will be safe?
- Why do I book and pay through Rover?
- What is reservation protection?