Inbox Help

What's the difference between a pet review and pet notes?

A pet review allows you to share feedback with Rover Support about a specific pet you cared for during a stay. This allows us to reference a pet's history to ensure a safe pet sitting experience on Rover for sitters and their client's pets.

Pet reviews are not viewable to you, your client, or other sitters. Once you submit a pet review, you will only be able to see the star rating. The written portion will only be visible to the Rover Support team.

Pet notes are a great resource for sitters who want to keep a record of information about a pet that they can reference later. Pet notes are only available to you, and you can reference them at any time from the pet's profile.

How to leave a review

Note: Currently, pet reviews are only visible to Rover. Other sitters may be able to see these reviews in the future.

Rover app 

  1. Navigate to the Past stays section of your inbox and locate the booking you want to review. If this is a recurring service, visit Upcoming stays.
  2. Mark whether you would accept another booking for the pet(s) in the future.
  3. Write an optional review of the pet(s), then select Submit review

Computer

  1. Navigate to Past Stays from your inbox (or Upcoming if it's a recurring service).
  2. Select Review this booking
  3. Mark whether you would accept another booking for the pet(s) in the future.
  4. Write an optional review of the pet(s), then select Submit review

How to add and view pet notes 

Note: You'll need to use a computer or mobile browser to manage pet notes. 

  1. Open the booking for the pet you’d like to leave notes for.
  2. On the left side of the screen, select the pet profile located under your client’s name.
  3. Select Edit notes to update your notes. When finished, select Save notes.

 

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