A pet review allows you to share feedback with Rover Support about a specific pet you cared for during a stay. This allows us to reference a pet's history to ensure a safe pet sitting experience on Rover for sitters and their client's pets.
Pet reviews are not viewable to you, your client, or other sitters. Once you submit a pet review, you will only be able to see the star rating. The written portion will only be visible to the Rover Support team.
Pet notes are a great resource for sitters who want to keep a record of information about a pet that they can reference later. Pet notes are only available to you, and you can reference them at any time from the pet's profile.
How to leave a review
Note: Currently, pet reviews are only visible to Rover. Other sitters may be able to see these reviews in the future.
Rover app
- Navigate to the Past stays section of your inbox and locate the booking you want to review. If this is a recurring service, visit Upcoming stays.
- Mark whether you would accept another booking for the pet(s) in the future.
- Write an optional review of the pet(s), then select Submit review.
Computer
- Navigate to Past Stays from your inbox (or Upcoming if it's a recurring service).
- Select Review this booking.
- Mark whether you would accept another booking for the pet(s) in the future.
- Write an optional review of the pet(s), then select Submit review.
How to add and view pet notes
Note: You'll need to use a computer or mobile browser to manage pet notes.
- Open the booking for the pet you’d like to leave notes for.
- On the left side of the screen, select the pet profile located under your client’s name.
- Select Edit notes to update your notes. When finished, select Save notes.