Inbox Help

How do I cancel a grooming request?

If you need to cancel a grooming request, you can easily do it from the Rover app or from a computer. 

Rover app

  1. Open the app and tap Inbox.

  2. Select the Upcoming tab at the top of your screen, then locate the groom you need to cancel.

  3. Tap the three-dotted icon in the upper right corner of your screen and select Cancel.

  4. Confirm this is the groom you'd like to cancel, then tap Continue.

  5. Choose from the list of reasons for canceling, then tap Review cancellation.
  6. Review the cancellation summary, then tap Confirm cancellation.

  7. Rover's Grooming Support team will text you once the cancellation has been processed.


  1. Navigate to the Upcoming section of your inbox.

  2. Select Cancel booking under Grooming details.

  3. Choose your reason for canceling, then select Request change.

  4. The Grooming Support team will send you confirmation text once your cancellation has been processed.
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