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What's a recurring service?

A recurring service repeats automatically every week. With this feature, bookings take place on the same day of the week and they'll repeat on an ongoing basis. You can discontinue recurring bookings at any time.

This feature is available for dog walkingday care, and drop-in visits.

 

How to create a recurring service

How to modify a recurring service

How to cancel a recurring service

Billing for a recurring service

How to create a recurring service

1. To initiate a recurring service, create a new request with a sitter or dog walker.

2. Select Repeat weekly and specify which days you need service.

How to modify a recurring service 

Sitters: For steps on how to modify a recurring service from your account, visit this article.

If you need to adjust this week’s service or the regular schedule for the booking, please contact your sitter via Rover Messages. They’ll be able to update the booking. 

If you need to modify upcoming weeks of service, you can edit up to five weeks in advance from the Rover app. Here's how:

  1. Open booking from your Upcoming inbox. 
  2. Tap Details
  3. Tap Modify in the upper right corner of the screen.
  4. Tap Modify details.
  5. To add a service, tap Add walk/visit under the Upcoming weeks section.
  6. To edit or cancel an existing service, tap the Pencil icon next to the relevant dates.
  7. Tap Submit to save your changes.

How to cancel a recurring service

A recurring service has a same-day cancellation policy. This means that you'll receive a full refund any time services weren't provided by the sitter or if you need to cancel.

You can end a recurring service right from your Rover account. Keep in mind that the current week's booking will remain scheduled, but no new bookings will generate going forward. 

Here’s how to cancel:

Rover app

  1. Locate the booking and tap the three-dotted icon.
  2. Tap Modify booking, then Cancel booking.
  3. Select a cancellation reason from the dropdown menu. 
  4. Confirm your changes by tapping Cancel booking.

Computer

  1. Navigate to the Stay Details section of the booking from your inbox and select Cancel Booking.
  2. Select a cancellation reason and confirm your changes.

You and your pet care provider will receive a message confirming the cancellation. You'll no longer see new recurring bookings on your account beyond the one scheduled for the current week. 

Billing for a recurring service

With a recurring service, you're billed every Monday for the upcoming week of service.  Sitters must generate Rover Cards in order to receive payment for the service. This is how Rover can see if a service was completed or not.

 

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