Inbox Help

How do I open a frozen lockbox?

During certain times of the year, you may find yourself struggling to open a frozen lockbox due to cold weather. If this happens, contact your client by calling or sending a message via Rover Messages to let them know you’re having trouble opening their lockbox. Ask if they have any tricks that successfully open their lockbox in freezing conditions.

If you’re still having trouble, here are some tips you could try:

  • Hand sanitizer melts ice—bring a small bottle with you for walks during the winter months. Try applying a small amount to the frozen portions of the lockbox to thaw the digits or tab to open the box.

  • Bring some salt with you and sprinkle it around the frozen areas of the lockbox. Please contact your client first to ensure that they're comfortable with you trying this out. 

  • Cup your hands around the frozen digits and breathe warm air into the frozen section of the lockbox.

  • There are a number of affordable products specifically designed to melt the ice off of frozen locks. You can purchase them at your local hardware store or online. For example, here’s a lock de-icer listed on Amazon.

Make safety a priority as you test out ways to unfreeze a lockbox. Below are some methods we discourage:

  • Do not pour warm or hot liquid onto the lockbox to try to thaw it out. Hot water will quickly re-freeze and may leave ice inside of the lockbox as well.

  • Don’t use any heat sources that could cause danger or harm to you or others—like lighters, torches, etc.

If you’ve tried everything you can to get your client’s lockbox open and haven’t had any luck, please contact Rover Now Support.

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