Inbox Help

How do I enter my client’s home during a Rover Now walk?

Currently, Rover Now dog walking is only available in select cities. Learn more about Rover Now here.

Once you accept a Rover Now walk, you'll be able to view instructions for accessing your client's home for the walk on the Rover app

 

To view this information:

1. Open your inbox and tap Upcoming.

2. Select the walk you want to view.

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3. Tap Details to see a detailed summary of the booking information.

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4. Scroll down to Home Entry Instructions.

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Issues accessing the client’s home

Occasionally, you may run into issues when attempting to access your client’s home. When this happens, we suggest the following steps:

  • Take a second look at the instructions to ensure you didn’t miss anything.
  • Send the client a message through the Rover app.
  • If they haven’t responded to your message, try giving them a call.
  • Wait at least 15 minutes for a response.

If you haven’t heard from the client and you’re still having trouble accessing their home, please contact Rover Support by selecting Contact Support at the bottom of this article.

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