Inbox Help

How do I cancel a Rover Now walk?

Currently, Rover Now dog walking is only available in select cities. Learn more about Rover Now here.  

We understand that on rare occasions you may need to cancel a walk when plans change unexpectedly. When this happens, it’s best to notify the owner as soon as possible via Rover Messages. Once you officially request a cancelation, let them know that Rover Support will provide assistance in finding a replacement walker. 

Important: Keep in mind that canceling a walk fewer than seven days in advance may result in account review. 

To cancel a walk: 

1. Contact the owner first via Rover Messages to let them know you’re unable to complete the walk.

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2. Open your upcoming walks and select the three-dotted icon in the right corner of the screen. Tap Cancel Walk.

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3. Choose which walks you need to cancel, then tap Continue.

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4.  Choose a cancellation reason from the list of options, then select Review cancellation.

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5. If everything looks accurate, tap Confirm cancellation.


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You’ll see a message confirming that your request to cancel the walk has been successfully submitted.

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