Inbox Help

How do I cancel a Rover Now booking?

Currently, Rover Now is only available in select cities. Learn more about Rover Now here.  

We understand that on rare occasions you may need to cancel a booking when plans change unexpectedly. When this happens, it’s best to notify the owner as soon as possible via Rover Messages. Once you officially request a cancellation, let them know that Rover Support will provide assistance in finding a replacement pet care provider. 

Important: Keep in mind that canceling a walk fewer than three days in advance may result in account review. 

To cancel a booking: 

1. Contact the owner first via Rover Messages to let them know you’re unable to complete the service.

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2. Open your inbox and tap Upcoming bookings. Locate the booking you wan to cancel, then select the three-dotted icon in the right corner of the screen. Tap Cancel.

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3. Choose which services you need to cancel, then tap Continue.

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4.  Choose a cancellation reason from the list of options, then select Review cancellation.

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5. If everything looks accurate, tap Confirm cancellation.


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You’ll see a message confirming that your request to cancel the booking has been successfully submitted.

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