Inbox Help

How do I know if my client's service has been booked?

A service is officially booked once the owner successfully submitted payment and you've accepted the booking request. To confirm that a service has been booked, check:

  • Your email inbox. When you successfully book a stay, you and your client will receive a confirmation email.

  • Your Rover inbox: The Upcoming tab will display new bookings. Past Stays will show previously booked stays.

Confirmation email

Your confirmation email will have the subject line, “Confirmed: [Pet's name] upcoming booking on [service start date].” Here’s what the email looks like:

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Rover inbox

Future stays will appear in the Upcoming Stays section of your inbox. Completed bookings will appear in the Past Stays section. Here's how to get to your inbox:

1. Select the envelope icon.

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2. Select Upcoming Stays or Past Stays.

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If you don't see a specific booking in either of these sections, check the Pending Request and Archived Requests section of your inbox. If your request appears here, then it hasn't been booked yet. Make sure you do the following:

  • accept the booking
  • have your client submit payment 

 To learn more about the booking process, check out this article.

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