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The importance of Rover calendar accuracy

One of the most frustrating experiences for dog owners is contacting a sitter who has marked their calendar as available, only to discover that they are actually unavailable. Maintaining an accurate calendar is the best way to make a great first impression on pet parents, and is the #1 key to success on Rover! That’s because accepting requests that match your calendar availability and preferences improves your chances of getting more requests in the future.

While owners typically request services two to three weeks in advance, you’ll also receive a mix of short notice requests--“I need a dog sitter this weekend,” and requests further out into the future--“I need a sitter in two months.” Since requests can come at anytime, it’s crucial that your calendar is kept up to date, which you can easily do with the Rover app. We recommend checking your calendar on the app regularly to ensure it’s accurate.

 

Calendar Basics

Your calendar availability defaults to the days you said you were generally available and to the services you said you would like to offer when you originally created your sitter profile.

The quickest way to make changes to your calendar is with the Rover app. Here’s how to update your calendar on a iOS and Android:

iOS

1. Open the app.

2. Tap the More menu in the bottom right corner of the screen.

3. Tap Calendar.

4. Tap the date or date range you would like to update your availability for. Then, select Edit at the bottom of the screen.

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5. Mark the entire date(s) as unavailable by unchecking all service boxes or adjust the number of slots offered for each service.

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6. When you are finished editing your availability, select Save.

 

Android

1. Open the app.

2. Tap the hamburger bar menu in the upper left corner of the screen.

3. Tap Availability Calendar.

4. Tap the date or date range you would like to update your availability for. Then, select the pencil icon in the upper right corner of the screen.

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5. Mark the entire date(s) as unavailable by unchecking all service boxes, or adjust the number of slots offered for each service.

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6. When you are finished editing your availability, select Save.

For more tips and trick on how to manage your calendar, check out this article.


Get to Know Rover

We recommend that you start out offering a couple services with fewer spaces and ramp up as you gain more experience and confidence. As a new sitter, it’s important to consider the following:

  • What services can you realistically offer? Did you originally mark that you could provide all services, when really you’ll generally only be able to provide one or two? If so, be sure to update what services you can offer, so you don’t end up turning away requests that aren’t compatible.
  • How many dogs can you comfortably host? To start, we recommend that you accept fewer dogs until you get the hang of things. You can adjust your service preferences, including how many dogs you’d like to care for at a time here.

 

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