Inbox
How do I book with a day care center?

We’re currently testing out a new program to list select doggy day care center businesses on Rover. These centers offer day care to dogs in a larger, group-play environment and are located in  commercial business locations. 

Note: If you are in a city that offers day care at day care centers, you’ll still be able to book day care with individual sitters.

Booking with a day care center is similar to booking any other service on Rover. 

To find a day care center, on the Rover homepage, select Doggy Day Care, fill out the search information and click Search.

Screenshot 2024-07-08 at 1.24.34 PM.png

You’ll see results for both individual sitters and day care centers.

image (3) copy.png

If you're using a computer, you can filter results by the type of day care you want from the left side of the search page. To see day care centers only, check the box next to At a day care center

Screenshot 2024-07-08 at 2.16.56 PM.png

Click on an individual day care center to see their full profile.

Screenshot 2024-07-08 at 1.37.18 PM.png

Read about the day care and see if it’s the right fit for you and your dog. Make sure you are aware of the day care center’s requirements (vaccinations, evaluation days, cancellation policy etc.) before booking. 

If you decide it’s a good fit, click Book now. 

You’ll be taken to a booking page where you’ll fill out when you’d like to book the service and details about your pet. 

Many day care centers require an evaluation day to see if your dog is a good fit. If your booking your dog’s first stay with the day care center, make sure you choose the service type “Evaluation Day.” 

Screenshot 2024-06-27 at 3.26.27 PM.png

Once you fill out all of the necessary information, click Book now

Screenshot 2024-06-28 at 12.14.19 PM.png

Note: Your booking isn’t confirmed when you hit Book now. Your booking is only confirmed once you receive a confirmation email from the day care, which happens after they've reviewed and approved your request.

Once you submit your request, you’ll see a confirmation page with price details and other important information. This page will be updated when the day care center has confirmed your booking. 

 

You’ll pay for the day care booking at the day care center.

How to modify or cancel a booking with a day care center

To edit or cancel your day care booking, you’ll need to reach out to the day care center directly.

 To find their contact information:

  1. Go to your Rover Inbox.
  2. Click Upcoming Bookings and click the booking you’d like to modify.
  3. In the top, right-hand corner of the page you’ll find the day care’s contact information.
  4. Reach out to the day care center and let them know how you’d like to modify your booking.

Please let us know if you have any trouble contacting them. We’ll be happy to assist you.

FAQs

What is the difference between day care in a sitter's home and day care at a day care center? 

Typically, doggy day care centers offer day care to dogs in a larger, group-play environment, while individual sitters offer individualized, 1:1 care in their homes. 

Dog owners in the pilot cities can compare options across day care centers and in-home providers, and choose the option that best fits their unique needs.

Is booking with a day care center safe? What safety measures are there to ensure my dog is okay?

All of the day care centers listed on Rover have active business licenses.

Each day care center describes the measures they take to ensure a safe stay on their profile; you can find this under the section “Safety & Environment”. You can also read verified reviews from pet parents like you.

Additionally, all day care center bookings you make through Rover will be covered by a version of our reimbursement plan, the Rover Guarantee. If any issues arise, you or the day care center you book with can also take advantage of our 24/7 customer support.

 

There was a safety issue during my dog’s stay. What do I do?

If there is a safety issue during your dog’s stay, we ask that you first reach out to the day care center. They often have their own procedures and unique ways they can support you.

After you have connected with the daycare center, please call us at (833) 386-0528 or email us at daycaresupport@rover.com.

In your phone call or email to Rover Support, please include the following information:

  • The day care center you booked with
  • A summary of the problem
  • Your ideal outcome 

We want to be aware of any incidents that occur and will do our best to support you and investigate the situation.

 

I have heard you offer day care at day care centers, but I can’t find it. Where can I book with a day care center?

We're currently only listing day care centers on Rover in certain areas. We're testing this out and will let you know when this is available in your area.

 

If you have a question that isn't answered above, you can call our team at (833) 386-0528.

 

Did this article help?
Thank you for your feedback!