Inbox Help

How do I contact clients from the Rover app?

Open communication is the key to any great relationship, which is why we’ve made it easy to keep in touch with pet owners using the Rover mobile app. Here's how:

  1. Tap Inbox at the bottom of your screen.

  2. Locate a client based on their booking status:
    • Tap Pending to view clients with unbooked stays or walks.
    • Tap Upcoming to view clients with an upcoming booked stay or a stay that's in progress.
    • To contact a client from a past stay, tap the folder icon at the top left of your screen to see your Past stays or Archived requests.
  3. Once you locate your client, you'll see a conversation thread. Write a message and attach photos or videos, then tap Send.

Contacting a client during a walk, drop-in, or day care service

You can also call your client directly if anything comes up during a walk, a drop-in visit, or a day care stay in the appThis is typically reserved for emergencies (i.e., “is it okay that Spot ate that?”), but it all depends on your relationship with your client.

Here’s how to get in touch during a service:

  1. Tap Home at the bottom of your screen.
  2. Tap the booking you’re tracking.
  3. Tap Call Owner.
Note: If you're experiencing an emergency or you're concerned about the wellbeing of a client's pet, please contact Rover's Trust & Safety team. They’re available 24/7.

Here's how to contact Rover Trust & Safety from the app:

  1. Tap Home at the bottom your screen.
  2. Tap the booking you’re tracking.
  3. Scroll down, tap Call Rover.
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