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Why do I book and pay through Rover?

Booking and paying through Rover is not only a requirement in our Terms of Service—it also protects you, your dog, and your sitter. Here’s how:

    • Safe and secure payments. Our payment platform is designed to protect credit card information through standard encryption measures, and your personal information is never shared with your sitter. Paying through Rover is cashless, convenient, and keeps your personal details safe and secure. Paying outside of Rover’s system can put you at risk for fraud.
    • Simple and effective messaging. When you communicate through your Rover account, you have the peace of mind of our built-in security features. Plus, it’s easy to use—you can book services, work out stay details, schedule Meet & Greets, pay securely, and get cute photo updates all through your Rover account.
    • Premium insurance. When you book and pay through Rover, you’re covered by premium insurance—that’s peace of mind for sitters and pet parents alike. Check out our insurance page to learn more about deductibles and what’s covered.

Rover exists to make having a dog in your life a little easier, and that includes offering a secure, convenient, and cashless way to pay for pet care. For more on how payments work, check out the Payments section of the Help Center.

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