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What are sitter performance scores?

 

Each of your services has two scores that are visible only to you—they’re called the booking score and the repeat score. Your scores give you a glimpse into how you're doing compared to other sitters and dog walkers on Rover, and influence where your profile lands in search results. When the stats next to your scores improve more than others sitters' stats, your scores will go up. Having high scores tells you and Rover that you have a thriving business that attracts loyal clientele.

Follow the links below to learn more about these scores:

Get detailed advice on improving your scores here.


What’s the booking score?

Of the people who contact you for the first time, how many end up booking and leaving you a great review? That’s your booking score, and it ranges from 50-100.

How can I improve my booking score?

Improve your booking score by responding to every request you receive, booking as many requests as you're able, and encouraging clients to leave reviews. Here are some tips to help you get there:

  • Accept most booking requests you receive and are comfortable with.
  • Keep your calendar up-to-date. Learn how.
  • Create an inviting, authentic, and thorough profile that details your preferences. Learn more.
  • Respond quickly to every request you get. Learn more.
  • Ask your clients for reviews. Learn more.

Get more detailed advice on improving your scores here. 

 

What’s the repeat score?

How many of your first-time clients book with you again—and how often? That’s your repeat score, and it ranges from 50-100.

How can I improve my repeat score?

Improve your repeat score by landing repeat clients that book with you again and again. Here are some tips to encourage pet owners to book with you again:

  • Send frequent photo and text updates to your clients during bookings. Learn more.
  • Be accessible and communicate often with your clients.
  • Provide 5-star care, whether it’s your first or 10th booking with a client.
  • Give loyal clients a heads up before busy seasons or vacations.
  • Have a great time? Ask clients to book with you again next time. Learn more.
  • Never accept cash or checks—always book on Rover. Learn more.

Get more detailed advice on improving your scores here. 

 

Where can I find my scores?

To find your booking and repeat scores go here on a computer, or follow these steps:

  

On a Computer

1. Navigate to your profile by selecting your name in the upper right corner of the screen. Select Profile or View Performance Scores. Both will take you to your scores.

2. Your scores will be displayed at the bottom of the screen.

 

FAQ

Performance Score Basics

 

Score Colors

 

General Questions

 

Q: What are the sitter performance scores?

A: Each of your services has two scores that are visible only to you—they’re called the booking score and the repeat score. Your scores give you a glimpse into how you're doing compared to other sitters and dog walkers on Rover, and influence where your profile lands in search results. The higher your scores, the more likely you are to appear higher in search results. When the stats next to your scores improve more than others sitters' stats, your scores will go up.

 

Q: Who can see my scores?

A: Your scores are private and will not appear on your public profile—only you can see them.

 

Q: What if I offer more than one service?

A: If you offer more than one service, you’ll have a different score for each one. Toggle between them by selecting the dropdown menu next to Your Performance Scores.

 

Q: What are my scores based on?

A: Your scores are based on two things: your personal performance on Rover, and how you're doing compared to other sitters and dog walkers.

 

Q: How can I improve my scores?

A: To increase your chances of getting high scores, focus on improving the stats listed next to your scores, including your booking and repeat stats. For more detailed advice, check out the tips that come up when you click on your scores, this article, and this post.

 

Q: How do my scores affect my search rank?

A: The higher your scores, the more likely you are to rank high in search results. However, if a dog owner who doesn't match your preferences or availability is searching for a pet sitter or dog walker, your profile won't show up.

 

Q: What do the colors of the scores mean?

AThe color of your score indicates your performance compared to other sitters and dog walkers on Rover.

 

Q: How can I improve my scores if they're gray?

A: If you're still new to Rover or to offering a particular service, don't worry—now's the perfect time to improve! Make sure to follow the tips located next to your scores. Another important thing to note: being flexible early on and booking every request you're comfortable with will go a long way. The more requests you accept early on, the more opportunities you'll have later. Check out the Sitter Resources Center for helpful articles on getting started on Rover.

 

Q: How can I improve my scores if they're red?

A: If your scores are red, then you may have rejected a lot booking requests. If you're new to Rover, you can help your score by booking new requests. To get requests you can accept, make sure your profile and calendar are up-to-date. If you've received more than a handful of requests already, you'll need to accept more to keep your services active.

 

Q: What does it take to have my scores be green?

A: By accepting more requests, booking repeat clients, and improving the other stats next to your scores, you'll be on your way to green. Be patient—it can take some time for your scores to improve, but if you're consistently outperforming other sitters, your scores will rise.

 

Q: How can I be selective about bookings I accept without hurting my scores?

AAs a sitter, you’re encouraged to only accept bookings you’re comfortable with. However, turning down a lot of requests can lower your scores.

To avoid getting requests you can't accept:

If a pet owner sends a request that doesn’t match your availability or preferences, it won’t count against your scores.

 

Q: What does “recent” mean when it comes to calculating my scores?

A: The precise time frame varies depending on how active you are as a sitter or dog walker. But the more consistently and frequently you receive and book requests, the faster your scores will change.

 

Q: What if I get requests when I’m marked as Away or my calendar is unavailable? Will this affect my scores?

A: No, if a pet owner attempts to book with you when you’re Away, unavailable, or your preferences don’t match, your scores won’t be affected. (Example: The client has a Great Dane and your profile states that you only accept small dogs.)

 

Q: Why don’t I see any numbers? I just see “NA” and a lock symbol.

A: This simply means you haven’t received or booked any requests yet. Your booking score will unlock when you get your first request, and your repeat score will unlock when you get your first repeat request. Ready to get started? Check out this article on promoting your business to land that first request.

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