Each of your services has two scores that are visible only to you—they’re called the booking score and the repeat score. Your scores give you a glimpse into how you're doing compared to other sitters and dog walkers on Rover, and influence where your profile lands in search results. When the stats next to your scores improve more than others sitters' stats, your scores will go up. Having high scores tells you and Rover that you have a thriving business that attracts loyal clientele.
Follow the links below to learn more about these scores:
- What’s the booking score?
- How can I improve my booking score?
- What’s the repeat score?
- How can I improve my repeat score?
- Where can I find my scores?
Get detailed advice on improving your scores here.
Of the people who contact you for the first time, how many end up booking and leaving you a great review? That’s your booking score, and it ranges from 50-100.
Improve your booking score by responding to every request you receive, booking as many requests as you're able, and encouraging clients to leave reviews. Here are some tips to help you get there:
- Accept most booking requests you receive and are comfortable with.
- Keep your calendar up-to-date. Learn how.
- Create an inviting, authentic, and thorough profile that details your preferences. Learn more.
- Respond quickly to every request you get. Learn more.
- Ask your clients for reviews. Learn more.
Get more detailed advice on improving your scores here.
How many of your first-time clients book with you again—and how often? That’s your repeat score, and it ranges from 50-100. If your repeat score looks grey even though you’ve already booked a repeat client, don’t worry--this just means you haven’t booked enough repeat clients to generate a score yet.
Improve your repeat score by landing repeat clients that book with you again and again. Here are some tips to encourage pet owners to book with you again:
- Send frequent photo and text updates to your clients during bookings. Learn more.
- Be accessible and communicate often with your clients.
- Provide 5-star care, whether it’s your first or 10th booking with a client.
- Give loyal clients a heads up before busy seasons or vacations.
- Have a great time? Ask clients to book with you again next time. Learn more.
- Never accept cash or checks—always book on Rover. Learn more.
Get more detailed advice on improving your scores here.
To find your booking and repeat scores go here on a computer, or follow these steps:
On a Computer
1. Navigate to your profile by selecting your name in the upper right corner of the screen. Select Profile or View Performance Scores. Both will take you to your scores.
2. Your scores will be displayed at the bottom of the screen.
Performance Score Basics
- What are the sitter performance scores?
- Who can see my scores?
- What if I offer more than one service?
- What are my scores based on?
- How can I improve my scores?
- How do my scores affect my search rank?
- What do the colors of the scores mean?
- How can I improve my scores if they're gray?
- How can I improve my scores if they're red?
- What does it take to have my scores be green?
- How can I be selective about bookings I accept without hurting my scores?
- What does “recent” mean when it comes to calculating my scores?
- What if I get requests when I’m marked as Away or my calendar is unavailable?
- Why don’t I see any numbers? I just see “NA” and a lock symbol.
A: Each of your services has two scores that are visible only to you—they’re called the booking score and the repeat score. Your scores give you a glimpse into how you're doing compared to other sitters and dog walkers on Rover, and influence where your profile lands in search results. The higher your scores, the more likely you are to appear higher in search results. When the stats next to your scores improve more than others sitters' stats, your scores will go up.
A: Your scores are private and will not appear on your public profile—only you can see them.
A: If you offer more than one service, you’ll have a different score for each one. Toggle between them by selecting the dropdown menu next to Your Performance Scores.
A: Your scores are based on two things: your personal performance on Rover, and how you're doing compared to other sitters and dog walkers.
A: To increase your chances of getting high scores, focus on improving the stats listed next to your scores, including your booking and repeat stats. For more detailed advice, check out the tips that come up when you click on your scores, this article, and this post.
A: The higher your scores, the more likely you are to rank high in search results. However, if a dog owner who doesn't match your preferences or availability is searching for a pet sitter or dog walker, your profile won't show up.
A: The color of your score indicates your performance compared to other sitters and dog walkers on Rover.
A: If you're still new to Rover or to offering a particular service, don't worry—now's the perfect time to improve! Make sure to follow the tips located next to your scores. Another important thing to note: being flexible early on and booking every request you're comfortable with will go a long way. The more requests you accept early on, the more opportunities you'll have later. Check out the Sitter Resources Center for helpful articles on getting started on Rover.
A: If your scores are red, then you may have rejected a lot booking requests. If you're new to Rover, you can help your score by booking new requests. To get requests you can accept, make sure your profile and calendar are up-to-date. If you've received more than a handful of requests already, you'll need to accept more to keep your services active.
A: By accepting more requests, booking repeat clients, and improving the other stats next to your scores, you'll be on your way to green. Be patient—it can take some time for your scores to improve, but if you're consistently outperforming other sitters, your scores will rise.
A: As a sitter, you’re encouraged to only accept bookings you’re comfortable with. However, turning down a lot of requests can lower your scores.
To avoid getting requests you can't accept:
- Keep your Rover calendar up to date.
- Make sure your sitter preferences are complete and accurate on your profile.
If a pet owner sends a request that doesn’t match your availability or preferences, it won’t count against your scores.
A: The precise time frame varies depending on how active you are as a sitter or dog walker. But the more consistently and frequently you receive and book requests, the faster your scores will change.
A: No, if a pet owner attempts to book with you when you’re Away, unavailable, or your preferences don’t match, your scores won’t be affected. (Example: The client has a Great Dane and your profile states that you only accept small dogs.)
A: This simply means you haven’t received or booked enough requests to generate a score yet. As you get more bookings and repeat clients, your scores will unlock.