Rover offers the Rover Guarantee for all services booked through Rover. Simply put, the Rover Guarantee is our commitment to you in the rare instance that something goes wrong during a booking.
The Rover Guarantee reimburses members of our community for costs arising from certain injuries or damages that occur during a service booked and paid through Rover. The injuries or damages must result from care provided during a Rover stay or walk, and the Guarantee reimburses in the event the sitter or walker is unwilling or unable to pay those costs. This also includes 24/7 Rover Support.