Inbox Help

What if my booking request expires?

A booking request will expire if it isn’t accepted within 72 hours. If your request expires but you still want to book with that sitter, send them a message within the expired request to get the conversation going again:

1. Navigate to your Inbox by selecting the envelope icon in the upper right corner of your screen.

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2. Navigate to the Pending Requests tab. Select the expired request. (Note: If the original service dates have passed, you’ll find it under the Archived Requests tab.)

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3. Send your sitter a message. If they reply and want to book the service, you can start the booking process again.

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4. Locate the gray box on the left and select Book It Now.

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5. Look over the service details, enter payment information, and select Request to Book.

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6. Your sitter will have 72 hours to accept the request. Once they’ve accepted, the service has been booked.

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