Inbox Help

How do I modify an upcoming booking?

The booking modification feature allows you to make changes to a current or future booking in the Upcoming Stays section of your Rover Inbox. With this tool, you can:

  • Add, remove, or change service dates
  • Modify pets
  • Change rates

You can modify a booking from your computer, mobile browser, or the Rover app. Check out the instructions below for steps specific to your device.

Computer or Mobile Browser

Rover App

Additional Information

 

Computer or Mobile Browser

1. Navigate to your Inbox by selecting the envelope icon.

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2. Select the Upcoming Stays tab and then select the request you need to modify.

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3. Once the request is open, navigate to the service details and select Modify booking.

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4. From here, make modifications to any of the following options for your booking:

  • Dates
  • Number of walks or drop-ins per day
  • Pets
  • Rates
Important: Make sure you discuss any rate changes with your client before sending them a modification request to ensure that they agree to the new rates.

 

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If your cancellation policy includes a penalty fee for any booking modifications, you have the option to waive it. To do this, tap the toggle in the Extras and Adjustments section, making it green to waive the cancellation penalty.

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5. Once you’ve adjusted the booking, review your changes and write a short message to the owner explaining the updates. When finished, select Request Owner Confirmation. 

Once you submit the request, your client has up to 72 hours to confirm the modification. You'll receive a confirmation email once your client accepts the changes.

 Rover App

iPhones

  1. Tap Inbox at the bottom of your screen, then select the request you need to modify.
  2. Tap the three-dotted icon in the upper right corner of the screen.
  3. Tap Modify booking, then select Modify details.
  4. Update the booking, then write a short message to the owner explaining the changes.
  5. Tap Request Owner Confirmation.

Your client will receive the modified request, and they have 72 hours to confirm the changes. Once they confirm, both you and your client will receive a confirmation email.

Android Devices

  1. Tap the hamburger bar menu in the upper left corner of the screen, then select Upcoming.
  2. Locate the request you need to modify.
  3. Tap the three-dotted icon in the upper right corner of the screen. 
  4. Tap Modify booking, then select Modify details.
  5. Update the booking, then write a short message to the owner explaining the changes.
  6. Tap Request Owner Confirmation. 

 

Additional Information 

Some helpful information to know:

  • Clients cannot modify bookings at this time. They’ll need to request a booking modification by contacting the sitter directly.

  • Clients must review and approve the booking modification within 72 hours of submitting the change. If the change wasn’t accepted, the booking will still remain active but unchanged.

  • Sitter cancellation policies are not applied to booking date modifications. If you want to apply a cancellation fee, you can create a new booking and have your client initiate a booking request.

  • Payments for a service may be delayed for a booking if it was modified near the end of an active stay and the owner didn't confirm it until after the booking was completed. This is because clients have 72 hours to confirm a booking modification. In cases like these, your payment will be released 2 days after the owner’s confirmation.
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